Australian organisations are getting past the "science experiment" stage of applying analytics and AI, to making important ethics and governance issues using the two.

A major supplier of enterprise customer engagement software thinks an injection of empathy into automated systems might assuage some concerns about AI as well as improving people's somewhat jaundiced view of large organisations.

Three top unnamed anti-virus companies located in the US appear to have been hacked by a collective that communicates in both Russian and English, and is offering to sell source code belonging to these firms, plus network access, for more than US$300,000.