Displaying items by tag: AI
Tuesday, 31 March 2020 16:10
How artificial intelligence will reshape the contact centre in 2020
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
Published in
Sponsored Announcements
Tuesday, 31 March 2020 15:59
How artificial intelligence will reshape the contact centre in 2020
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
Published in
Market
Tuesday, 10 March 2020 15:14
HPE 'a big opportunity' for GM Andrew Foot
HPE's recently appointed general manager, compute-hybrid IT, South Pacific Andrew Foot speaks exclusively to iTWire.
Published in
People Moves
VENDOR NEWS & EVENTS
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CoTé and DXC Technology launch ‘crisis communications’ cloud capability.
VENDOR STRATEGY ANNOUNCEMENT In a swift response to the current… -
CoTé ramps up cloud Customer Communication Management (CCM) availability and scalability
VENDOR CONTRIBUTION Australian cloud Customer Communication Management provider, CoTé Software… -
How embracing Zero Trust will improve IT security
GUEST OPINION by Budd Ilic, ANZ Country Manager, Zscaler: The… -
Overcoming objections to using multi-factor authentication
GUEST OPINION by Mark Sinclair Multi-factor authentication (MFA) has been… -
How artificial intelligence will reshape the contact centre in 2020
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial… -
Why deception rules in the defence of Active Directory
GUEST OPINION by Jim Cook Attivo Networks: A long time… -
Cloud platforms: what happens if they stop working?
GUEST OPINION by Steve Coad, Cohesity: The growth and development… -
How to keep the new 'remote' normal from being the next headache
GUEST OPINION* by Andrew Huntley regional director ANZ and Pacific… -
How to rapidly support a distributed workforce
GUEST CONTRIBUTION* by Adam Fuoss, vice president technical sales Silver… -
How digital workers (aka software robots) protect our identity
GUEST OPINION by Dan Ternes* : Rapid advancements towards digital… -
When 1% of the Light Equals 100% of the Information
VENDOR CONTRIBUTION: Layer 1 (the physical layer) encryption is an… -
BANKER DOUBLES DOWN ON MINING
GUEST CONTRIBUTION: Australia’s pioneer cyber emergency response team, AusCERT, recently took… -
Why your SD-WAN deployment is failing … and what you can do about it
GUEST CONTRIBUTION by Adam Fuoss*, vice president technical sales Silver… -
Nutanix expands COVID-19 Response to Asia Pacific business
VENDOR PRODUCT ANNOUNCEMENT: Enterprise cloud computing vendor Nutanix is expanding… -
Integrating applications with a low-code platform for successful modernisation
GUEST CONTRIBUTION* by Mark Weaser VP APAC, OutSystems: Modernisation is… -
COVID-19 - the single word that tells IT vendors why they need cost-effective PR
GUEST CONTRIBUTION* By David Frost, CEO, PR Deadlines: In recent… -
CommandHub’s HubDrop provides secure document exchange for staff working from home
PROMOTIONAL NEWS* : Responding to customer requests for rapid deployment… -
Privacy violations are a terrible thing, but so is the panic they sow
GUEST CONTRIBUTION by James Herrin VPN Reviews: In a world… -
Is circumventing geo-restrictions piracy?
GUEST CONTRIBUTION By Dean Chester, CoolTechZone: How often do we… -
Creso Pharma hires former Canopy Growth executives
ASX VENDOR ANNOUNCEMENT: Creso Pharma Limited (ASX:CPH) has appointed two…
REVIEWS
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Review: Epson ES-500WR scanner
Epson's new WorkForce ES-500WR is a $699 desktop scanner with… -
Review: Brother DS-940DW portable scanner
If you need a portable scanner, take a look at… -
Review – Zebra L10 ruggedised tablets
The market for ruggedised tablets and laptops is growing. Analyst… -
Software Review – Stellar Repair for QuickBooks Software
REVIEW PROMOTION: Many organizations use QuickBooks software for managing their… -
Review: Brother Inkvestment A3 Inkjet Multi-Function Printer MFC-J6545DW
Brother's MFC-J6545DW multifunction delivers full A3 capabilities with low running… -
Tranya Rimor True Wireless earbuds
Emerging audio products brand, Tranya, has released its newest Bluetooth… -
REVIEW: Tenda's Whole Home Mesh Wi-Fi System nova MW5s makes a beautiful mesh of price, speed and coverage
If poor Wi-Fi coverage in your home has left your… -
Review: D-Link Exo AC3000 smart mesh router DIR-3060
One of the big selling points of this router is… -
Review: Realme 5 and 5 Pro smartphones
Following the original announcement of the release of 4 new… -
Plantronics RIG 700 HD Ultra-light Gaming Headset Review
One of the least talked about issues with headphones is… -
Review: OPPO's 5G phone is great, but it's tough to find 5G in Melbourne
The OPPO Reno 5G 10x Zoom proves two things: one,… -
Alienware 510H 7.1 Gaming Headset Review
Gamer Freddie Ross has used most modern gaming headsets extensively.… -
Best Bag Ever? Everki Onyx Premium Backpack Review
We’ve been huge fans of Everki bags in the past… -
Bang & Olufsen Beoplay H9 3rd Gen noise cancelling headphones review
Bang & Olufsen’s Beoplay noise-cancelling, wireless headphones have been a… -
In-car bushfire smoke reduction: Sharp IG-BC2J-B air purifier review
Hot on the heals of yesterday’s four-year-late review of Sharp’s… -
Bushfire Anti-Smoke Air Purifier: Sharp KC-A50 review
With asthma attacks spiking, some people will need to take… -
Review: Aspera Mobile Jazz 2
This budget mobile hits a spot, even though 'premium' buyers… -
MSI Raider GE65 9SE Laptop Review
We’ve been impressed by MSI’s all-rounder notebooks for a couple… -
Book review: We the People by Peter S. Temes and Florin Rotar
Big Data can tease out all manner of analyses and… -
Review: OPPO AX5s shows that good things need not cost the earth
There are two very good reasons why the OPPO AX5s…
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Re: iTWire - Microsoft possesses one attribute in spades: chutzpah
I think that's a bit harsh, Sam. Windows is ubiquitous which makes Windows machines attractive targets. These days there isn't[…]