Displaying items by tag: ACCAN

Telecommunications consumer interest group ACCAN says new complaints rules for consumers switching to Australia's national broadband network, the NBN, will give the regulator better tools to ensure improvements in complaint handling by the telco industry.

Published in Telecoms & NBN

The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.

Published in Telecoms & NBN

Issues for consumers relating to increased connectivity and the digital world are under the microscope at a two-day conference of the Australian Communications Consumer Action Network which kicked-off in Sydney on Wednesday.

Published in Strategy

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