Telecommunications consumer interest group ACCAN says new complaints rules for consumers switching to Australia's national broadband network, the NBN, will give the regulator better tools to ensure improvements in complaint handling by the telco industry.
The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.
Issues for consumers relating to increased connectivity and the digital world are under the microscope at a two-day conference of the Australian Communications Consumer Action Network which kicked-off in Sydney on Wednesday.
I'm surprised they didn't say if Apple devices were ok to use or not?
Take comfort in that when it takes 2 hours to watch a 90 minute movie on Netflix.
"Choosing your comparisons is like marking your own homework — it's very easy to get top marks."
Yeah just what I want more spyware from our (not) trustworthy Federal Government to put on my 'phone. No chance[…]
Thx Sam - a timely reminder with historical perspective included, and great points that Australia as a tiny player on[…]