An organisation that represents telecommunications consumers says political parties should make a new affordable home broadband product for those on low incomes a priority ahead of the forthcoming Federal Election.
There has been a call for Australia’s telecommunications companies to raise the bar for consumer identity verification and increase consumer safeguards.
The Australian Communications Consumer Action Network says the proposed merger between Vodafone Hutchison Australia and TPG Telecom must be viewed through the lens of ensuring consumers a competitive and affordable telco sector.
Telecommunications consumer interest lobby group ACCAN says rural and remote telecoms consumers will be better protected if recommendations put forward by the 2018 Regional Telecommunications Review are adopted by the Australian Government. But it has harsh criticism of regional consumers being promised telecoms services that could not be delivered.
Telecommunications industry lobby group Communications Alliance has cautioned against Australian Government recommendations that could threaten the TIO’s independence by placing the ombudsman under the control of ACMA but welcomed the Government’s decision to “retain” the Telecommunications Industry Ombudsman.
The Australian Communications Consumer Action Network, the peak body representing telecommunications users, has welcomed the announcement made by ACMA that an inquiry into outages of the triple zero service would lead to tightening of protections for consumers.
Telecommunications consumers’ advocate, the Australian Communications Consumers Action Network and the Labor Opposition have welcomed the ACCC broadband monitoring report with both criticising shortfalls of ISPs in achieving maximum broadband speeds.
The Communications Alliance has noted that ACCAN’s release of a customer survey from February and March of this year lists positives and negatives.
If you want to gauge Australians' confidence in connectedness, then ACCAN's confidence conference will explore the issues with lively debates, the latest research and more, so get yourself connected!
Telecommunications consumer interest lobby group Australian Communications Consumer Action Network says new industry standards to help consumers make a smooth transition to Australia's national broadband network, the NBN, will go some way to reducing problems, raised with it by consumers frustrated by their transition experiences.
Telecommunications consumer interest group ACCAN says new complaints rules for consumers switching to Australia's national broadband network, the NBN, will give the regulator better tools to ensure improvements in complaint handling by the telco industry.
The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.
Issues for consumers relating to increased connectivity and the digital world are under the microscope at a two-day conference of the Australian Communications Consumer Action Network which kicked-off in Sydney on Wednesday.
Telecommunications consumer interest group ACCAN is pressuring Optus to follow Telstra and Vodafone and ban third-party mobile subscriptions.
The Australian Communications Consumer Action Network has welcomed the ACCC’s guidance to retail service providers (RSPs) and says it “should help clear up the consumer confusion around broadband speeds.”
You’ve heard some things are on a “need to know” basis, but with the NBN, ACCAN’s five are things you definitely need to know.
Australia’s Communications Alliance has acknowledged ACCAN’s survey on unexpected third-party charges, noting the industry is “working to improve information provision on third-party charges".
The Australian Communications Consumer Action Network has issued advice to consumers who receive third-party charges on their phone bill due to their having subscribed to a subscription service.
The much-criticised telecoms industry Universal Service Obligation (USO) finally looks set for the scrap heap, with the Productivity Commission recommending to the federal government that the programme be wound up by 2020.
Hardly any telcos or telecommunications lobby groups are willing to come out in support of Vodafone Hutchison Australia's move to take the ACCC to court over its recent draft decision not to declare mobile roaming, though many were quick to slam the competition regulator when it made the original decision to do so.
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