Displaying items by tag: ACCAN

Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.

An organisation that represents telecommunications consumers says political parties should make a new affordable home broadband product for those on low incomes a priority ahead of the forthcoming Federal Election.

There has been a call for Australia’s telecommunications companies to raise the bar for consumer identity verification and increase consumer safeguards.