The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.
Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.
A mix of large, medium-sized and small IT businesses have generally welcomed the measures in the Federal Budget that affect their industry, though the government's meddling in encryption — as evidenced in the passage of the encryption law last December — did not exactly earn many cheers.
Whoever the Juniper Research junior research assistant who penned this article is, they've clearly never spent any amount of time[…]
Interesting prediction #1 by Juniper w.r.t. 5G over Fibre - but I would suggest that while it may come to[…]
And 60 million years from now interstellar explorers visiting Earth will come across small circular disks with penguin images on[…]
When technology becomes a race to make money out of the dumb rather providing a realiable future proofed service.Stop this[…]
How hopeless is ACMA?We've had mobile phone number porting for 18+ years,with all the fraud and problems,yet it's finally being[…]