Featured IT News

Farmers for Climate Action see direct benefits to farmers from EU trade deal

01 July 2022 in Climate

Farmers for Climate Action, a farmer-led organisation focused solely on climate change, says strong climate policy can help deliver Australian…

Telstra-TPG deal: Budde urges overall review of mobile telco services

01 July 2022 in Telecoms & NBN

Australia should undertake a comprehensive review of its mobile telecommunications in the wake of Telstra's bid to actively promote the…

Global monthly smartphone sales fell below 100m units in May

01 July 2022 in Mobility

Global smartphone sales fell below 100 million units in May, the second time this happened since it first occurred after…

Alp leads Cohesity in ANZ

01 July 2022 in People Moves

Data management specialist Cohesity has appointed Michael Alp to the role of managing director of Australia and New Zealand.

NBN Co offers 'almost' 10Gbps services to business customers

30 June 2022 in Telecoms & NBN

NBN Enterprise Ethernet services for businesses now offer wholesale speeds "up to almost 10 gigabits per second."

Bitdefender adds two execs to ANZ enterprise business group

30 June 2022 in People Moves

Security vendor Bitdefender has appointed Kevin Dyson to the role of ANZ regional director, and Greg Ryan to the role…

Gladys weighs in on Telstra/TPG merger

30 June 2022 in Telecoms & NBN

Former NSW Premier and now Optus managing director enterprise, business, and institutional Gladys Berejiklian says she's seen first-hand the devastating impact…

NERA launches program showcasing Australia’s leading low emissions technologies

30 June 2022 in Energy

National Energy Resources Australia (NERA) - an independent, federally funded not-for-profit working to decarbonise Australia’s energy sector - has launched…

Fortey towers over Logicalis' sales operation

30 June 2022 in People Moves

IT solutions and managed services provider Logicalis Australia has promoted Lisa Fortey to the newly created role of national sales…

Spacetalk appoints new chairman

30 June 2022 in Listed Tech

Australian-listed technology company Spacetalk has appointed Georg Chmiel as independent non-executive chairman.

SourseAI selects Hyams-Young as CEO

30 June 2022 in People Moves

AI-powered BI provider SourseAI has promoted its chief product officer Tanya Hyams-Young to the role of CEO. Hyams-Young was one…

Deel launches global payroll product

30 June 2022 in Enterprise Solutions

Global payroll and compliance platform, Deel is launching a fully managed payroll product for companies that hire employees using their…

Etiemble joins Tymlez board

29 June 2022 in People Moves

Australian sustainability software provider Tymlez has announced the appointment of Eglantine Etiemble as a non-executive director.

Secolve appoints advisory board

29 June 2022 in People Moves

Australian OT cyber security provider Secolve has appointed an advisory board comprising Energy Australia CISO Catherine Buhler, former PepsiCo and…

BizData recognized as a finalist of 2022 Microsoft Healthcare & Life Sciences Partner of the Year

29 June 2022 in Business Software

COMPANY NEWS MELBOURNE, Vic, Australia — June 29, 2022 — BizData today announced it has been named a finalist of…

Breaking IT News

Latest features in Wi-Fi power Industrial Internet of Things applications: study

01 July 2022 in Wi-Fi

Wi-Fi’s latest features are ideal for meeting demanding requirements for IIoT applications, according to a study by Wireless Broadband Alliance.

Cryptocurrency being less talked about in social media, according to GlobalData

01 July 2022 in Virtualisation

The volume of discussions about cryptocurrency led by social media influencers (on Twitter and Reddit) fell by more than 25%…

Quectel launches connectivity module with iSIM support in Asia Pacific

01 July 2022 in Business IT

IoT solutions provider Quectel has launched its BG773A-GL LTE Cat M1, NB1 and NB2 module, offering integrated sim support to…

ACMA warns SpinTel for misleading its subscribers

01 July 2022 in Technology Regulation

The Australian Communications Media Authority sent a warning to internet service provider SpinTel after it incorrectly used the term ‘unlimited’…

Scalapay awards scholarship to University of Wollongong engineering student

01 July 2022 in Education

Fintech start-up specialising in buy now pay later services Scalapay has funded a University of Wollongong scholarship and announced its…

FTTP coming to Monaro

01 July 2022 in Telecoms & NBN

The NSW Government has engaged Opticomm to build a fibre to the premises network serving the Wamboin, Bywong and Sutton…

Sport4 brings video coverage to community sport

30 June 2022 in Entertainment

Sport4's automated sports cameras are designed for streaming video coverage of sport right down to the community level.

Dynatrace extends automatic release validation capabilities

30 June 2022 in Enterprise Solutions

Software intelligence company Dynatrace is adding features to its platform's release validation capabilities.

Radware completes its Hacker's Almanac

30 June 2022 in Security

Security vendor Radware has completed its Hacker’s Almanac. Series III – the final instalment – focuses on threat intelligence and…

Google Cloud digital accelerator bundles to help businesses grow and strengthen online presence

30 June 2022 in Cloud

Google Cloud has launched digital accelerator bundles to simplify access to Google Cloud and Google Workspace technologies.

Sygic reinforces driver safety with new features

30 June 2022 in Apps

Automotive navigations company Sygic adds new functions and features for road features in their navigation system when used with CarPlay…

Online journalism practice should consider the audience and abide to an updated code of practice, ACMA urges

30 June 2022 in Government Tech

Broadcasters and other professional content providers should address the expectations of today’s audiences and update their codes of practice and…

 

Reviews

 

Opinion

 

Telecommunications

 

Popular News

Subscribe to Newsletter

*  Enter the security code shown:

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments

×

Warning

JUser: :_load: Unable to load user with ID: 63
Friday, 02 November 2012 10:29

Telstra-backed cloud call centre provider IPscape going global

By

Sydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.

IPscape founder and CEO, Simon Burke, told journalists at a press briefing this week that the company already had users in 20 countries.

"We are on a mission and that is not just about being a leader in Australia, it is global...Our three year plan has us expanding significantly into Asia and Europe...We have offices in Australia and the UK and we will have our Singapore office established by the end of the month...

"Over the next couple of months there will be more about the sort of clients we are signing up. Telstra Global [which is selling IPscape services into Asia] will sign their first deal before Christmas."

Telstra Global - the international business arm of Telstra - announced in July its "global virtual contact centre (VCC) solution powered by IPscape," and revealed that Telstra's recently established venture capital subsidiary, Telstra Applications and Ventures Group (AVG) and taken a minority stake in the company.

Neither the shareholding nor the investment were revealed at the time. However Telstra's annual report shows it to be 31.3 percent. The value of the investment was not disclosed but Telstra said that AVG had invested a total of $10m in IPscape, restaurant reservation service Dimmi (23.4 percent) and digital signage software company Mandoe (25 percent).

Burke said that Telstra's involvement would be key to the company's expansion plans. "For a business [like IPscape] that has gone from startup to a leadership position where the brand is relatively unknown, having the credibility of someone like Telstra being a shareholder and them having someone on our board, and with all the due diligence Telstra has gone through in evaluating us and looking at our technology, it is a significant uplift for us in all sorts of ways."

Telstra Global's main focus is into Asia. "They would like us to go into the US but I'm not sure we are ready for that yet, and I'm not sure Telstra is either," Burke said.

CONTINUED

You can read more stories on telecommunications in our newsletter ExchangeDaily, click here to sign up for a free trial...


IPscape's plan is to go to market through carriers and in Europe it partners with BT, whose main focus to date has been the UK market.

"In January we will be going into Ireland with BT and we are formalising the alliance with BT for other countries," Burke said. He added that the company was not presently looking for other carrier partners.

According to Burke the key advantages of the IPscape product over conventional premises based call centre systems are its flexibility, pay for usage charging model and the control and reporting functionality it gives call centre managers.

"As companies grapple with what to do about customer service, cloud reshapes the whole commercial model. There is no upfront cost. You are paying for what you use. And with cloud, companies have real time insight into the customer interaction world...It gives the people running the contact centre the ability to be in charge of the technology they have the ability to adapt the technology to their needs.

Burke was dismissive of attempts by the major vendors of premises-based call centre systems to migrate their offerings into the cloud.

"They are trying to rebrand themselves as cloud but all that means is that the servers that used to sit in the premises are being moved to a data centre. That is a fake cloud. They cannot provide the same lever of agility. A true cloud technology is designed to be browser based."

You can read more stories on telecommunications in our newsletter ExchangeDaily, click here to sign up for a free trial...

Read 6532 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here

SONICWALL 2022 CYBER THREAT REPORT

The past year has seen a meteoric rise in ransomware incidents worldwide.

Over the past 12 months, SonicWall Capture Labs threat researchers have diligently tracked the meteoric rise in cyberattacks, as well as trends and activity across all threat vectors, including:

Ransomware
Cryptojacking
Encrypted threats
IoT malware
Zero-day attacks and more

These exclusive findings are now available via the 2022 SonicWall Cyber Threat Report, which ensures SMBs, government agencies, enterprises and other organizations have the actionable threat intelligence needed to combat the rising tide of cybercrime.

Click the button below to get the report.

GET REPORT!

PROMOTE YOUR WEBINAR ON ITWIRE

It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!

BACK TO HOME PAGE

Share News tips for the iTWire Journalists? Your tip will be anonymous