Tuesday, 19 June 2018 02:24

Optus apologises over 2018 FIFA snafu, will simulcast next two nights on SBS Featured

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Optus chief executive Allen Lew is of the view a "solution is in place" to address technical issues dogging the company's World Cup coverage and has apologised unreservedly, saying Optus "simulcast the next two nights of 2018 FIFA World Cup matches with SBS".

The 2018 FIFA World Cup streaming situation, for at least some subscribers of the Optus streaming service, is hopefully either now resolved, or going to be resolved soon.

In a media statement attributed to Lew, a series of points were made in an attempt to apologise for the issues, promise a resolution and even offer Fetch Mini boxes to be made "available to customers where appropriate to improve their experience".

iTWire colleague Nick Ross yesterday published some useful advice on how to try solving the issues yourself, which you can read about here

Here's what Lew had to say:

  • We know Australian football fans are amongst the world’s most passionate, and vocal, and we clearly understand Australia’s passion for this major event, and the frustration that goes along with not being able to watch the event.
  • In light of this Optus has announced that it will simulcast the next two nights of 2018 FIFA World Cup matches with SBS.
  • This decision has been made with the interests of football fans across Australia in mind.
  • Most Optus Sport viewers have had a positive viewing experience, however I acknowledge that the experience has not been consistent for all viewers, which is unacceptable.
  • I offer an unreserved apology to those customers that have been let down. We have a dedicated team which has been working around the clock to address technical issues where they have occurred.
  • We are confident that we have a solution in place and will be using this time to undertake robust testing of all systems.
  • We also have a number of Fetch Mini boxes that can be made available to customers where appropriate to improve their experience.

Let's hope this solves the issue once and for all, while serving as a lesson for anyone else wanting to stream global events to make sure massive amounts of bandwidth, server capacity and everything else is available to cope with even the busiest of periods in the future.

This way we can all play the ball, or at least, watch it being played, and so we don't have to play the man in charge of the whole shebang for service that at least some Optus customers who want to give a red card to the big streaming pile of sugar they've reported experiencing. 

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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