Thursday, 30 August 2012 16:02

Woolworths goes Google and iPad Featured

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Woolworths supermarket managers have a new tool to help with their daily tasks.

All 890 Woolworths store managers have been issued with an iPad so they can stay on the shop floor while attending to administrative tasks.

In addition to using Google Apps for Business, the company has created a custom Tap for Support app.

Built on Google App Engine, Tap for Support makes it quick and easy for the manager to log support tickets.

"In an instant, a Manager can log a support request for example to fix a faulty freezer and get back to the multitude of other tasks at hand," said Damon Rees, head of run IT at Woolworths.

"Tap for Support not only streamlines administrative functions, it also enables our Managers to do it on the move."

The use of Google infrastructure simplified development and deployment, and the consumption model means usage can be scaled up or down as necessary.

Mr Rees did not indicate why the company selected iPad rather than an Android based tablet.

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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