Friday, 24 June 2016 04:04

Workforce automation moving ahead with robotic efficiency

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Workforce automation moving ahead with robotic efficiency Image courtesy of David Castillo Dominici, freedigitalphotos.net/images

A new partnership between global management consultancy, Accenture, and robotic process automation solution provider, Automation Anywhere, underlines the snowballing worldwide trend to deploy robotic systems to perform workplace tasks currently performed by ‘human’ workers.

Automation of the workforce using robotic process automation solutions is designed to more cost-effectively and efficiently deliver business processes and for them to be scaled  up quickly to meet growing demands with increased performance accuracy.

And, in a sign of the times and the ramping up of a shift towards workplace automation, the collaboration sees Accenture working with Automation Anywhere to deliver enterprise-grade RPA solutions to organisations that automate business processes, enabling operations to be scaled “faster and more cost-effectively, while increasing performance accuracy”.

As part of the deal, Accenture has been named as a key implementation provider to Automation Anywhere for its newly released cloud-based RPA solution, BotFarm,  which Accenture says provides “unprecedented control over the way thousands of digital bots are created, deployed, and managed to instantly scale up or down to meet business process demand”.

Manish Sharma, senior managing director, global delivery and solution development for Accenture Operations, sees the company integrate BotFarm into its business process services within Accenture Operations to provide additional scalability and productivity improvements to enable an As-a-Service business model.

“Automation underpins the As-a-Service model, providing the agility and efficiency needed to transform business operations.

“Accenture has a history of using automation to help our clients capture new business value and our relationship with AutomationAnywhere compliments our efforts to apply the technology quickly and at scale.”

Sharma says Accenture and Automation Anywhere have worked together since 2014 to drive business value for organisations by automating business processes in areas such as finance and accounting, procurement, marketing and network services.

By way of example of the claimed cost-efficiency benefits of workplace automation, Sharma cites a recent project where Accenture helped a global telecommunications company save more than US$1 million in annual operating costs by using a solution that included Automation Anywhere automating nearly 60 business processes in marketing and sales, billing, service fulfilment and service assurance.

According to Sharma, this increased productivity freed up more than 72,000 man-hours per year to improve customer experience.

Automation Anywhere chief revenue officer and co-founder, Ankur Kothari, says Accenture is best equipped to deploy RPA solutions at scale that provide measurable results to their clients and, as early adopters of both RPA and BotFarm, “they’ve created yet another way to deliver greater value and better business outcomes”.


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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