Promising to "empower customers with the perfect balance of intuitive style and productivity", Samsung is making a pitch to businesses with "frontline workers across a variety of industries across the world".
This new model is called the Galaxy XCover Pro, with Samsung stating it "completely re-imagines the enterprise-ready smartphone, delivering a rugged, yet stylish device for both field and customer-facing settings.
"The Galaxy XCover Pro builds on Samsung Galaxy smartphones’ premium legacy features including an immersive display, long-lasting battery and the protection by Samsung Knox security platform.
"In addition, the device is enhanced with unique partner-enabled mobility solutions for use in a wide range of business scenarios, including the ability to integrate the newly announced walkie talkie capability in Microsoft Teams."
“We believe the business mobility market is ripe for transformation in 2020 and we intend to be the leader in pioneering an open and collaborative mobile platform for the next generation of digitally-enabled workforce.”
Satya Nadella, CEO, Microsoft said: "Microsoft and Samsung have a deep history of bringing together the best hardware and software to help solve our customers’ challenges.
“The powerful combination of Microsoft Teams and the new Galaxy XCover Pro builds on this partnership and will provide firstline workers everywhere with the technology they need to be more collaborative, productive and secure.”
Here's Samsung's official intro video:
So, what does Danny Mandrides, Head of Enterprise & Government, Mobile Division, Samsung Electronics Australia, have to say?
He said: “The Galaxy XCover Pro is a result of the increased investment and commitment Samsung is making to the Enterprise and Government market.
"Samsung is further extending business ready mobility solutions in 2020 with the launch of Galaxy XCover Pro, a smartphone designed for the demanding conditions of business users who need to operate in a range of tough environments.
"Microsoft and Samsung have a long history of bringing together the best possible hardware and software to help solve our customers’ challenges. The powerful combination of Microsoft Teams and the Galaxy XCover Pro builds on this partnership and will enable workforce transformation with the technology they need to be more collaborative, productive and secure.
"This product is a major step for Samsung in extending our support to customers and partners in Australia and we look forward to launching the XCover Pro in market imminently.”
We're also told: "Australian pricing and availability will be announced closer to the release date."
Samsung Australia also notes its "investment in its Ruggedised Product Portfolio comes as the ‘traditional’ customer markets, such as mining and logistics, are now being joined by ‘emerging’ markets such as banking, health, retail and professional services, according to new research (direct PDF link here) into The Australian market perspective on rugged handheld devices by Tech Research Asia, commissioned by Samsung Australia."
Key highlights from the report include:
- Of the 4-in-10 businesses that have already adopted a rugged device strategy, 35% have seen a productivity gain as a result of their rugged device strategy, and 25% saw a reduction in device maintenance/service costs
- A further 71% of Australian businesses surveyed intend to refresh their rugged device fleet over the coming 12 months
- 62% of mining companies, 56% of utilities companies, 49% of construction, 38% of manufacturing companies, and 36% of logistics companies are currently using rugged devices
- Emerging sectors are not far behind their traditional counterparts, with 39% of banking and financial services companies, 36% of professional services companies and 35% of retail companies currently using rugged devices
Top 5 features of rugged devices include:
- Battery life
- Multiple connectivity options
- Device or data security management
- Device size and form
- Inbuilt device storage
Industry specific needs dictate the use cases of rugged devices, however, Aussie businesses reported the following top 5 use cases:
- Field service
- Customer service and engagement
- Data capture
- Financial transactions and services
So, what else does Samsung have to say about this new model? Here's the company's text:
A Device that Puts Style and Durability to Work
"With the Galaxy XCover Pro, Samsung challenges the status quo with a new mobile phone optimised for a broad range of industries including retail, manufacturing, healthcare and logistics. With its thin and light form factor, the Galaxy XCover Pro offers much more than a traditional enterprise device; it is the most stylish and sleekest rugged all-in-one mobile device on the market.
"The device is IP68 water and dust resistant, capable of withstanding drops of up to 1.5m, even without a case, and is MIL-STD 810G certified for reliable protection against extreme altitude, humidity, and other severe environmental conditions. Pogo pin charging support and compatibility with third-party charging docks ensure the phone is powered as soon as the workday begins, and a 4,050mAh battery lasts long after the day is done. For times when even more power is needed, the battery is replaceable – just pop in a spare and keep going. (Additional battery sold separately).
"The Galaxy XCover Pro allows users to tailor their experience with two programmable keys to create custom actions with one click. This functionality makes complicated workflows simple letting users open the scanner, turn on the flashlight or launch a CRM app all without swiping through apps, scrolling through menus, or even looking at the screen. (Note: Programmable keys require to purchase Knox license separately).
"Finally, by removing the physical home button, Samsung has enhanced the elegance and simplicity of the phone design while maintaining its ruggedness. The Galaxy XCover Pro offers a clear, edge-to-edge 6.3” FHD+ Infinity Display with an enhanced touchscreen able to work in any condition, including rain or snow. For users in the field, glove mode allows for gloves-on use and the new voice to text message feature provides real-time dictation and messaging for simple, convenient communication."
(Note: Voice to text message currently only available with native SMS in Chinese, English, French, German, Italian and Spanish languages.)
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Full Field Solution Powered by Samsung Partner Ecosystem
"The Galaxy XCover Pro is capable of meeting all the needs of the mobile enterprise, and features everything customers have come to expect from Samsung. Professionals and field workers can enjoy their favourite mobile solutions from Samsung’s broad partner ecosystem, making it easier to manage inventory and process payments immediately and communicate on the go.
"The Galaxy XCover Pro is push-to-talk ready with its two programmable keys, allowing users to stay in contact with anyone throughout their day with a simple push of a button, including the main office, dispatchers or different team members on-site. To make it easier for colleagues to communicate with each other, Samsung worked closely with Microsoft to introduce Microsoft Teams, its new walkie talkie capability on the Galaxy XCover Pro, making it the first partner solution to leverage the push-to-talk feature.
"Samsung also empowers workers across all industries with mobile solutions that help accomplish daily tasks through software and hardware solutions from Infinite Peripherals, KOAMTAC, Scandit and Visa. Retail associates can track inventory and process payments, with barcode scanning available. They can take advantage of ready-to-use mobile point of sale (mPOS) whose payment modules are available based on SDK for mPOS solution vendors.
"Galaxy XCover Pro will also have Samsung POS, a mobile-based point of sale (POS) solution that has been approved by Visa’s Tap to Phone pilot program. This joint solution benefits sellers by helping them stay in touch with how consumers prefer to pay and removing the need for a dedicated POS hardware with an easy software solution that is reliable, convenient and secure. Tap to Phone’s sophisticated software terminal builds on EMV chip transaction to generate the same functionality while giving peace of mind and assurance that financial data remains safe and secure. Customers will be able to make payments in seconds by simply tapping their contactless card, phone or watch to the Galaxy XCover Pro."
Mary Kay Bowman, Visa’s Head of Seller Solutions said: “The Samsung Galaxy XCover Pro is a robust retail POS platform for a true retail digital transformation.
“Its applications for businesses such as healthcare, airlines and restaurants are a great example of how Visa together with Samsung can democratise access to payment experiences that consumers increasingly expect, no matter where they are.”
Defence-Grade Security Meets Enterprise-Friendly Management
"In addition to its ruggedness, the Galaxy XCover Pro is also built with data security in mind and is protected by Samsung’s defence-grade multi-layered Knox platform. With Samsung Knox, mobile professionals can take advantage of advanced security features like hardware-backed protection, data isolation and encryption and boot- and run-time protection to ensure that business-critical information is protected against intrusion, malware and other threats. The device also features a fingerprint reader and facial recognition for touch-free accessibility while out in the field.
"With Samsung Knox, large enterprises can quickly and easily setup and customise the device, and manage firmware versions, putting IT administrators in control of the management and updates of their device fleet through Knox Configure and Knox E-FOTA. In select markets, The Galaxy XCover Pro will be available as an Enterprise Edition, providing two years of market availability and four years of security updates to ensure business continuity. With the Galaxy XCover Pro, Samsung continues to raise the bar for enterprise-ready technology ready for use anywhere, any time."
Galaxy XCover Pro Specifications
(Note: All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice.)
159.9 X 76.7 X 9.94mm (218g)
6.3” FHD+, Wet Touch, Glove Mode
Application Processor (CPU)
Exynos 9611 (2GHz Octa-core)
4GB + 64GB, microSD up to 512GB
Single Front Camera: 13MP, FF, F2.0
Dual Rear Camera: 25MP, AF, F1.7 + 8MP, FF, F2.2
4,050 mAh, user replaceable, Fast Charging (15W)
Dual SIM (EUR), Single SIM (NA)
(Note: Galaxy XCover Pro will support dual SIM functionality in North America through a future software update once the service is available.)
NFC (EMV L1)
Google AR Core
IP68, 1.5m drop (MIL-STD 810G certified)
Accelerometer, Proximity, Compass, Gyroscope
Two Programmable Keys
Here is Samsung's "Galaxy XCover Pro is a Beauty and a Beast" video: