Friday, 05 December 2014 12:34

VIDEO: An interview with Xchanging’s CIO, Marc Diffey

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iTWire.com continues its series of interviews with top Australian business IT executives, and talks to Xchanging's CIO, Marc Diffey, on Business Processing, Technology, IoT, Procurement, business awards and plenty more!

Xchanging plc bills itself as ‘the business process, procurement and technology services provider,’ and says it is expert at understanding its customers' business ambitions, ‘embracing the complexity of their challenges, working with them to unlock value and realise their growth potential.’

The company has been in the news recently, having been recognised at the recent Victorian WorkCover Authority (VWA) agent awards, winning in two categories including ‘Excellence in Innovation.’

Before we get to the details of its recent news coverage, let’s take a look at our Xchanging's CIO, Marc Diffey, himself a finalist in the recent CEO Magazine awards for best CIO. We talk about Business Processing, Technology, IoT, Procurement, business awards and plenty more!

Ok, so back to Xchanging’s recent appearances in the media.

The company’s Customer Service Strategy was awarded top prize in the Excellence in Innovation category, with the award acknowledging ‘an individual or team that has developed or implemented improvements to computer systems and/or processes; or introduced a new idea, innovation, technology, policy, procedure, product or service.’

Xchanging also won the ‘Excellence in Personal Injury Management award’ and was finalist in a number of other award categories.

Xchanging also recently released a ‘new injured worker module to its Xoom mobile application’, tailor-made for the New South Wales (NSW) workers’ compensation management market in Australia, Xoom.

This new module provides direct access to important claims information via any device, providing injured workers with greater control in the return to work process.

Xoom was designed to ‘provide a single platform for the delivery of services, content and tools designed to benefit intermediaries in the NSW workers’ compensation industry. Since then, more than 80 brokers have deployed the Xoom app to support their businesses locally’

A second phase of the Xoom mobile application for iOS and Android, designed specifically for employers, was recently released and included new features designed to make the workers’ compensation management process more efficient.

The third and latest phase of Xoom provides injured workers with:

- A device independent application providing real-time, efficient and secure access to claim information including liability status, last WorkCover medical certificate, claim number from any device and at any time;
- Access to My Benefits which includes weekly benefits, reimbursements, scheduled payments; and,
- Access to information about roles, responsibilities and key Xchanging contacts.

“The success of the Xoom app within the broker community has led us to incorporate further stakeholder feedback to develop a mobile app specifically for injured workers – we are certainly looking forward to seeing the value it provides the community and industry as a whole”, said Marc Diffey, CIO at Xchanging Australia.


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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