Tuesday, 02 June 2015 15:24

NSW Government awards IT outsourcing contract to Unisys and Infosys Featured

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The NSW Government has awarded a $200 million IT outsourcing contract to Unisys and Infosys, replacing the functions of its in-house ServiceFirst division which provides IT services to more than 6,000 staff across the Government's agencies.

Unisys and Infosys was selected by the NSW Office of Finance and Services to provide IT services for clients of ServiceFirst, via a consumption-based delivery model, which the NSW Government will save $20 million a year.

Under the six-year contract, Unisys will provide end-to-end outsourced services including mobile device, laptop and desktop support, central computing infrastructure support including server, storage, networking and data centres, and IT service management including a centralised service desk in Sydney; desk-side support and application services.

Infosys will manage the entire business processes of payroll, HR and financial services for the Government’s foundation agencies, using its outsourcing model, which will inevitably lead to the offshoring of a number of jobs.

In the first phase of the program, Unisys will assume management of ServiceFirst’s existing environment and that of its client agencies, and then implement a transformation program to transition the client agencies to a future consumption-based model, running on Unisys-owned systems in the new GovDC location.   

of the Office of Finance and Services within the Treasury and finance cluster - currently provides quality back-of-house shared services to core NSW Government agencies.

“ServiceFirst currently provides a valuable service to the NSW Government and we believe moving to an outsourced, consumption-based model enabled by Unisys will provide agencies with a more cost effective way to deliver high-quality IT services for greater employee productivity and better value for NSW taxpayers,” said Dominic Perrottet, Minister for Finance and Services.

Under the contract with Unisys, ServiceFirst clients will be offered a service catalogue using the Unisys Vantage Point solution. The solution aggregates business and IT services from multiple sources across the enterprise, giving NSW Government departments and agencies personalised access to the information they need to do their jobs “anywhere, any time, on their supported devices”.

Scott Whyman, vice president and general manager, Enterprise Solutions, Unisys Asia Pacific and Japan said Unisys will reduce operating costs and enhance flexibility by moving to an outsourced consumption-based IT model where agencies can provision computing resources on an on-demand basis from an extensive catalogue of subscription-based services.

Whyman said Unisys will use an innovative persona-based to delivering personalised IT services to end users, designed to enhance the productivity of employees by delivering support appropriate to their particular role – rather than a one-size-fits-all solution.

Infosys Vice President & Regional Head, Australia & New Zealand, Andrew Groth said the company looked forward to working with the NSW Government as a strategic service provider.

“Drawing on our proven global network and experience providing innovative solutions, Infosys will help provide the NSW Government with a distinct advantage to drive its transformation and deliver tangible efficiencies,” he said.

“These efficiencies will enable the government to focus its resources on customer service and delivering its new transformative programs, while Infosys manage the core back-office business processes.

“The establishment of a new specialist delivery centre in Parramatta will allow Infosys to provide applications management and business process transactional services to NSW Government as well as our wider public and private sector customers.”


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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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