Telstra has long been a Splunk customer. “Since 2009 we have worked with Telstra across a number of use cases, in relation to operational intelligence and business analytics, to assist Telstra in reinforcing its position as a leader in customer service,” said Simon Eid, area vice-president, ANZ, Splunk.
Telstra has publicly stated it uses Splunk within its security and rich media offerings, among other areas and departments.
Enjoying success in its use of Splunk Telstra found the product was the perfect choice to achieve a similar depth of analytics in other areas, substituting machine data for business data.
For Telstra, it means the information delivered through Splunk can directly and positively impact user experience, initially through Splunk's IT Service Intelligence (ITSI) providing visibility into health and key performance indicators of critical services, allowing a timely response.
“At Telstra, customer experience is our priority,” said Dave Wilson, chief automation officer, Telstra.
“Splunk helps provide us with real-time data in a single dashboard via Splunk® IT Service Intelligence so that we can proactively respond to any issues," he says.