Wednesday, 01 November 2017 10:53

ServiceDesk Plus goes beyond IT

By

ManageEngine's ServiceDesk Plus SaaS service desk can now apply IT service management (ITSM) practices to non-IT functions.

The cloud version of ServiceDesk Plus has been updated to launch and manage multiple service desk instances on the fly, allowing proven ITSM best practices to be applied to business functions for non-IT departments such as HR, facilities and finance.

Built-in templates are provided for various business processes, with the option of codeless customisations.

Departments within an organisation provide various services to employees, and although these services differ, the underlying processes and workflows are typically similar to IT services.

Yet even when organisations often implement ITSM workflows within their IT departments, they rarely take advantage of ITSM best practices to manage service delivery across other departments.

"Traditionally, the best practices of service management have only been available to the IT functions of an organisation," said ManageEngine director of product management Rajesh Ganesan.

"Other departments, despite the mandate of servicing end users, make do with processes and tools unique to their domain while not tapping into established standards followed by IT.

"ServiceDesk Plus takes the collective lessons from IT and brings an integrated approach to service management that cuts across different departments to deliver a consistent user experience and provide centralised visibility of all services."

ServiceDesk Plus makes it easier and quicker to deploy ITSM-style service management for other business functions by making it possible to create and roll out a service desk instance in less than a minute, with prebuilt templates and service catalogues, codefree customisation, and a single enterprise directory.

End users benefit by being able to use a single portal to access all the services that are relevant to them.

The updated ServiceDesk Plus cloud version is available immediately in Free, Standard, Premium and Enterprise editions (see here for pricing).

A free, fully functional, 30-day evaluation edition is available.

BUSINESS WORKS BETTER WITH WINDOWS 1O. MAKE THE SHIFT

You cannot afford to miss this Dell Webinar.

With Windows 7 support ending 14th January 2020, its time to start looking at your options.

This can have significant impacts on your organisation but also presents organisations with an opportunity to fundamentally rethink the way users work.

The Details

When: Thursday, September 26, 2019
Presenter: Dell Technologies
Location: Your Computer

Timezones

QLD, VIC, NSW, ACT & TAS: 11:00 am
SA, NT: 10:30 am
WA: 9:00 am NZ: 1:00 pm

Register and find out all the details you need to know below.

REGISTER!

ADVERTISE ON ITWIRE NEWS SITE & NEWSLETTER

iTWire can help you promote your company, services, and products.

Get more LEADS & MORE SALES

Advertise on the iTWire News Site / Website

Advertise in the iTWire UPDATE / Newsletter

Promote your message via iTWire Sponsored Content/News

Guest Opinion for Home Page exposure

Contact Andrew on 0412 390 000 or email [email protected]

OR CLICK HERE!

Stephen Withers

joomla visitors

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments