The study was carried out by enterprise software and services provider Rimini Street, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner.
The respondents comprised 205 professionals, including IT, finance and procurement professionals (C-suite to management levels) throughout North America.
Companies involved used the full spectrum of Oracle products, including E-Business Suite, PeopleSoft, JD Edwards, Siebel, Hyperion, Agile, Retail and ATG Web Commerce. More than 50% run the Oracle Database.
Of those who plan to move Oracle applications to cloud infrastructure-as-a-service, 70% had chosen options other than Oracle's cloud – Amazon Web Services, Microsoft Azure and Google Cloud.
Four-fifths of respondents had no plans to move or were unsure about migrating to Oracle software-as-a-service offerings, with the main reasons for their reluctance being “Current applications meet business needs, no justifiable business case” (53%), “Too expensive” (30%), and “Too disruptive to migrate” (28%).
More than 63% were concerned about lock-in as far as Oracle’s cloud was concerned.
The costs of software maintenance and support was an additional bugbear. Forty-six percent cited “high costs” as the number one challenge with Oracle’s maintenance. Additional challenges included the need to upgrade to resolve issues (30%), lack of support for customisations (27%), and escalating to an experienced engineer (24%).
More than 70% of the respondents wished they got more from Oracle software enhancements or were dissatisfied with the value they received from Oracle software enhancements.
"With some Oracle enterprise platform releases ending full support by 2025, coupled with the risks and concerns of following a vendor-dictated strategy, customers are re-evaluating their relationship with Oracle,” said Rimini Street chief executive Seth Ravin.
“Oracle licensees are feeling empowered to execute on their own business-driven roadmap for the future that is guided by what their business requires, rather than based on where the vendor wants them to go."