Thursday, 02 May 2019 11:42

Oracle users rethinking cloud and support strategy: study

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Oracle users rethinking cloud and support strategy: study Pixabay

A study of users of Oracle products has found that a majority were planning to reduce the amount they spent with the vendor, with the high cost and features (61%), maintenance and support costs (58%) and Oracle's aggressive sales and tactics (21%) being the reasons advanced for their dissatisfaction.

The study was carried out by enterprise software and services provider Rimini Street, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner.

The respondents comprised 205 professionals, including IT, finance and procurement professionals (C-suite to management levels) throughout North America.

Companies involved used the full spectrum of Oracle products, including E-Business Suite, PeopleSoft, JD Edwards, Siebel, Hyperion, Agile, Retail and ATG Web Commerce. More than 50% run the Oracle Database.

A majority wanted to keep running their Oracle applications in order to derive the maximum value for the money they had paid. But half wanted to shift to a hosted cloud environment over time.

rimini street study

Of those who plan to move Oracle applications to cloud infrastructure-as-a-service, 70% had chosen options other than Oracle's cloud – Amazon Web Services, Microsoft Azure and Google Cloud.

Four-fifths of respondents had no plans to move or were unsure about migrating to Oracle software-as-a-service offerings, with the main reasons for their reluctance being “Current applications meet business needs, no justifiable business case” (53%), “Too expensive” (30%), and “Too disruptive to migrate” (28%).

More than 63% were concerned about lock-in as far as Oracle’s cloud was concerned.

The costs of software maintenance and support was an additional bugbear. Forty-six percent cited “high costs” as the number one challenge with Oracle’s maintenance. Additional challenges included the need to upgrade to resolve issues (30%), lack of support for customisations (27%), and escalating to an experienced engineer (24%).

More than 70% of the respondents wished they got more from Oracle software enhancements or were dissatisfied with the value they received from Oracle software enhancements.

"With some Oracle enterprise platform releases ending full support by 2025, coupled with the risks and concerns of following a vendor-dictated strategy, customers are re-evaluating their relationship with Oracle,” said Rimini Street chief executive Seth Ravin.

“Oracle licensees are feeling empowered to execute on their own business-driven roadmap for the future that is guided by what their business requires, rather than based on where the vendor wants them to go."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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