Monday, 30 March 2020 17:49

NEC ups use of BMC software

NEC Australia general manager of national operations Martin Braithwaite NEC Australia general manager of national operations Martin Braithwaite

NEC Australia is increasing its use of BMC products and services to improve its internal and managed service provider operations.

Already a long-term BMC customer, NEC is now using the BMC Helix service management software to streamline its internal operations and to help it deliver a better customer experience.

“We have an ambitious vision for transformation, both internally and for our customers,” said NEC Australia general manager of national operations Martin Braithwaite.

“BMC’s strong technical capabilities, along with their team’s passion and flexibility, made it clear they were the right partner for that journey.”

He added “We’ll be engaging BMC more holistically to provide faster adaption and adoption of existing and new service capabilities for an improved customer experience. That includes increased responsiveness because of more tightly integrated service management and service operations delivery capabilities. It also strengthens our ability to lead and guide our customers through their own digital journeys."

BMC ANZ country manager Ian White said “Once we understood NEC’s strategic imperatives, challenges and vision, it was clear that we needed to present a range of tailored solutions.”

The value of the deal was not disclosed.

The BMC Helix suite covers asset discovery (even across multi-cloud and on-premises environments); event, alert and anomaly monitoring; security vulnerability detection and remediation; and multi-cloud optimisation.

It also provides an omni-channel service experience for the enterprise, from IT to line-of-business.

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.



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