Monday, 30 March 2020 17:49

NEC ups use of BMC software

By
NEC Australia general manager of national operations Martin Braithwaite NEC Australia general manager of national operations Martin Braithwaite

NEC Australia is increasing its use of BMC products and services to improve its internal and managed service provider operations.

Already a long-term BMC customer, NEC is now using the BMC Helix service management software to streamline its internal operations and to help it deliver a better customer experience.

“We have an ambitious vision for transformation, both internally and for our customers,” said NEC Australia general manager of national operations Martin Braithwaite.

“BMC’s strong technical capabilities, along with their team’s passion and flexibility, made it clear they were the right partner for that journey.”

He added “We’ll be engaging BMC more holistically to provide faster adaption and adoption of existing and new service capabilities for an improved customer experience. That includes increased responsiveness because of more tightly integrated service management and service operations delivery capabilities. It also strengthens our ability to lead and guide our customers through their own digital journeys."

BMC ANZ country manager Ian White said “Once we understood NEC’s strategic imperatives, challenges and vision, it was clear that we needed to present a range of tailored solutions.”

The value of the deal was not disclosed.

The BMC Helix suite covers asset discovery (even across multi-cloud and on-premises environments); event, alert and anomaly monitoring; security vulnerability detection and remediation; and multi-cloud optimisation.

It also provides an omni-channel service experience for the enterprise, from IT to line-of-business.

WEBINAR event: IT Alerting Best Practices 27 MAY 2PM AEST

LogicMonitor, the cloud-based IT infrastructure monitoring and intelligence platform, is hosting an online event at 2PM on May 27th aimed at educating IT administrators, managers and leaders about IT and network alerts.

This free webinar will share best practices for setting network alerts, negating alert fatigue, optimising an alerting strategy and proactive monitoring.

The event will start at 2pm AEST. Topics will include:

- Setting alert routing and thresholds

- Avoiding alert and email overload

- Learning from missed alerts

- Managing downtime effectively

The webinar will run for approximately one hour. Recordings will be made available to anyone who registers but cannot make the live event.

REGISTER HERE!

LAYER 1 ENCRYPTION A KEY TO CYBER-SECURITY SOLUTION

Security requirements such as confidentiality, integrity and authentication have become mandatory in most industries.

Data encryption methods previously used only by military and intelligence services have become common practice in all data transfer networks across all platforms, in all industries where information is sensitive and vital (financial and government institutions, critical infrastructure, data centres, and service providers).

Get the full details on Layer-1 encryption solutions straight from PacketLight’s optical networks experts.

This white paper titled, “When 1% of the Light Equals 100% of the Information” is a must read for anyone within the fiber optics, cybersecurity or related industry sectors.

To access click Download here.

DOWNLOAD!

Stephen Withers

joomla visitors

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

VENDOR NEWS & WEBINARS

REVIEWS

Recent Comments