Already a long-term BMC customer, NEC is now using the BMC Helix service management software to streamline its internal operations and to help it deliver a better customer experience.
“We have an ambitious vision for transformation, both internally and for our customers,” said NEC Australia general manager of national operations Martin Braithwaite.
“BMC’s strong technical capabilities, along with their team’s passion and flexibility, made it clear they were the right partner for that journey.”
He added “We’ll be engaging BMC more holistically to provide faster adaption and adoption of existing and new service capabilities for an improved customer experience. That includes increased responsiveness because of more tightly integrated service management and service operations delivery capabilities. It also strengthens our ability to lead and guide our customers through their own digital journeys."
BMC ANZ country manager Ian White said “Once we understood NEC’s strategic imperatives, challenges and vision, it was clear that we needed to present a range of tailored solutions.”
The value of the deal was not disclosed.
The BMC Helix suite covers asset discovery (even across multi-cloud and on-premises environments); event, alert and anomaly monitoring; security vulnerability detection and remediation; and multi-cloud optimisation.
It also provides an omni-channel service experience for the enterprise, from IT to line-of-business.