Saturday, 26 May 2018 11:02

NAB online banking suffers nation-wide outage

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NAB's online banking site on Saturday morning. NAB's online banking site on Saturday morning.

The online banking services of National Australia Bank appear to have collapsed in a heap on Saturday morning, with customers unable to use either the online banking portal or EFTPOS services.

Services have been hit across the country, the bank confirmed.

In a tweet, it said that it was also having issues with its ATMs and mobile banking.

The first indication of there being a problem came shortly after 9am on Saturday.

At that time, NAB tweeted: "We’re currently experiencing issues with multiple services, including Internet and Mobile Banking and ATMs and EFTPOS. Our teams are working to fix this as soon as possible. We’re sorry for the inconvenience."

About 45 minutes later, the bank said: "Sorry everyone, we’re still having issues with some of our services. The team is working to fix it ASAP and we’ll do our best to keep you updated."

Customers took to social media to complain. Some businesses, anticipating the usual Saturday morning sales, tried to advise possible customers in advance of the issues so they would bring cash to make purchases.

There is no indication of why the services have failed or when they will be back online.

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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