Wednesday, 11 October 2017 21:39

NAB business banking back after 12-hour outage

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National Australia Bank's business online banking service, NAB Connect, appears to be back on the air after having been offline most of the day on Wednesday.

The service functioned intermittently during the day for some customers, but the majority had no access.

The bank is yet to post any indication of the state of its services.

Both its Facebook and Twitter accounts only sport an apology from about eight hours ago at the time of writing (9.25pm AEST), saying:

"We’re aware that our business customers are having trouble logging into NAB Connect. We’re sorry about this and we’re working to fix it ASAP."

The last media release in the bank's online archive dates back to 10 October.

Three hours ago, the bank tweeted that payment cut-off times had been extended to 7:30pm and any NAB Connect payments lodged today had been processed.

Many customers expressed frustration on Twitter that they were unable to get payroll processed in time due to the outage.

The bank suffered outages to its online services in January. And in December, an outage left customers unable to use both phone and online banking services.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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