The company said this would help in automating manual tasks, boosting productivity, keeping IT agents update with any ongoing issues and alerting users to the same.
Freshworks IT director Prakash Koshy said: “The key benefit of this integration is the automation offered to users, via the Freshservice bot.
"The bot automatically captures all issues raised in Workplace without having to open another window and leaving Workplace: this prevents them from going unnoticed and getting buried by other messages.
"This helps the Freshservice team deliver better experiences to employees. The integration frees both parties up to be more productive and carry on with their work.”