Formed last year, CyberCX is currently consolidating 15 of Australia’s independent cybersecurity companies—and a workforce of well over 500 cybersecurity professionals—under a single national footprint. CyberCX is now leveraging the Salesforce platform and FinancialForce to bring together these fifteen disparate entities and integrate core business data onto a single, unified system. FinancialForce being 100% native to the Salesforce platform gives CyberCX the native integration it needs to enable automation for project delivery, supply chain management, resource management and financial management on one platform.
The demand for cybersecurity software, professionals, configuration and remote monitoring solutions, and managed services continue to grow. Cybersecurity leaders like CyberCX require a customer-centric business suite to help manage services, subscriptions, billing through revenue recognition and accounting for their fast changing business. As the leading services automation and cloud ERP suite built native on Salesforce, FinancialForce enables CyberCX to benefit from faster data flows, better resource allocation and utilisation, improved governance, greater visibility, the ability to forecast, and ultimately greater customer satisfaction.
“To provide quality outcomes for our clients we need to drive consistency across our delivery teams,” said Stephen Thickitt, Chief Information Officer at CyberCX. “CyberCX is relentlessly focused on providing an amazing customer experience. FinancialForce will provide our business with valued insights and controls across resourcing planning, delivery management and billing in an integrated system from opportunity to cash collection. Decision making and calls to action will be made in real time with 360-degree visibility into all customer engagements. And, given our work in security, maintaining all our data in a single platform eliminates the risk involved with moving data from one system to another.”
“We are delighted that CyberCX has selected FinancialForce and Salesforce to bring together its disparate businesses units and consolidate its mission-critical data and processes on a single platform,” said Simon Peterson, Managing Director, Asia Pacifc Sales at FinancialForce. “CyberCX is delivering end-to-end cyber security services powered by investments in centralized systems, processes and tools that enable its frontline teams to focus on what they do best—deliver great services to valued customers. The combination of FinancialForce and Salesforce provides CyberCX the ideal platform to accomplish this mission and grow its business exponentially.”
FinancialForce offers customer-centric business applications on the leading cloud platform from Salesforce. We accelerate business growth with the only modern ERP suite and the #1 professional services automation (PSA), enabling real-time insights and intelligent decision-making. See your customers in full color with Salesforce and FinancialForce. Founded in 2009 and headquartered in San Francisco, FinancialForce is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.financialforce.com