Cuscal may not be a name known to the average consumer, but it is the company powering payments for many retailers and service providers, even financial institutions and other payment service providers, delivering electronic funds transfers, new payments platform services, digital card payments, a white-labelled app, and other products, in its mission to help clients make payments easier for their members and customers. It is compliant with APRA, Visa, MasterCard, EFTPOS and other payment regulations.
Cuscal recently backed 86 400, the new bank that will have no physical branches and will communicate mainly via mobile. The name 86 400 isn’t simply a number; the organisation’s mantra is it will serve customers with a smarter, personalised banking experience, and will do it in real time to bring real value every second of every minute of every day – hence, 86 400 seconds.
Cuscal was already using Splunk in-house for IT operations and security monitoring and recognised the opportunity to leverage their existing skills towards end-to-end monitoring and insights into reporting. This added no overhead, fitting right in with Cuscal’s NPP architecture.
The team started with a basic dashboard, following payment entries, then evolving to have visibility of issues, tracing them from customers through to industry partners. “It was a great outcome, seeing what the customer was experiencing, and issues were reported and fixed,” Amin said.
“Whilst doing Splunk for NPP and ensuring we have real-time monitoring, we used our in-house knowledge to get more real-time dashboards to provide a great experience. Splunk enabled that,” Mapp said.
Cuscal is working to take its NPP capability outside its traditional marketplace and to introduce new technology options to the payment ecosystem, introducing AI-based fraud detection, and looking to the future with an eye on voice-enabled facilities.