Thursday, 25 April 2019 16:34

Cuscal providing future of Australian banking experiences with Splunk

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End-to-end payment solution provider Cuscal says it has improved payment platform reliability and reduced downtime, improving the experience for Australians both through traditional means and through 86 400 banking.

Cuscal may not be a name known to the average consumer, but it is the company powering payments for many retailers and service providers, even financial institutions and other payment service providers, delivering electronic funds transfers, new payments platform services, digital card payments, a white-labelled app, and other products, in its mission to help clients make payments easier for their members and customers. It is compliant with APRA, Visa, MasterCard, EFTPOS and other payment regulations.

Cuscal recently backed 86 400, the new bank that will have no physical branches and will communicate mainly via mobile. The name 86 400 isn’t simply a number; the organisation’s mantra is it will serve customers with a smarter, personalised banking experience, and will do it in real time to bring real value every second of every minute of every day – hence, 86 400 seconds.

Cuscal’s chief information officer Colin Mapp and strategy and architecture manager Rishi Amin explained to iTWire that the NPP was a very complex system with many requirements, owned by 13 organisations, and which went live in February last year.

Cuscal was already using Splunk in-house for IT operations and security monitoring and recognised the opportunity to leverage their existing skills towards end-to-end monitoring and insights into reporting. This added no overhead, fitting right in with Cuscal’s NPP architecture.

The team started with a basic dashboard, following payment entries, then evolving to have visibility of issues, tracing them from customers through to industry partners. “It was a great outcome, seeing what the customer was experiencing, and issues were reported and fixed,” Amin said.

“Whilst doing Splunk for NPP and ensuring we have real-time monitoring, we used our in-house knowledge to get more real-time dashboards to provide a great experience. Splunk enabled that,” Mapp said.

Cuscal is working to take its NPP capability outside its traditional marketplace and to introduce new technology options to the payment ecosystem, introducing AI-based fraud detection, and looking to the future with an eye on voice-enabled facilities.

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David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

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