Tuesday, 21 August 2018 22:53

Citrix and ServiceNow connect to save time and improve productivity

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Application virtualisation vendor Citrix and IT service management software company ServiceNow have worked together to help organisations make the shift to people-centric computing through the Citrix IT Service Management Connector.

Citrix announced the availability of the Citrix IT Service Management Connector in the ServiceNow store.

The connector reduces the time commonly associated with desktop and application provisioning, which in turn improves the experience ServiceNow ITSM customers deliver to their employees.

Practically speaking, by automating common Citrix workflows ServiceNow, ITSM customers can rapidly onboard and off-board employees, provision virtual desktops or applications faster, and automate common help-desk requests directly in ServiceNow.

Cumulatively, these automations are claimed to save hours and hours of administrator time, in turn increasing productivity for IT and business staff as well as freeing up valuable and time-constrained IT resources to focus on more strategic projects.

The connector is certified by ServiceNow, confirming the connector meets its best practices and complies with the Now Platform security, compatibility, performance and integration interoperabilities.

“At Citrix Synergy, we announced our intent to develop an integration with ServiceNow to continue to drive a superior experience and increased productivity for our customers. Our customers told us that they needed time-saving automation via integration with ServiceNow in their growing digital workspace environments. This integration will help IT and employees save time and get faster access to Citrix services by automating common workflows,” said Calvin Hsu, vice-president of product marketing at Citrix.

“By automating workflows between Citrix and ServiceNow, our customers can provision IT services faster, enabling greater levels of productivity for  IT and delivering a better work experience for employees,” said Avanish Sahai, vice president, worldwide ISV and technology alliances, ServiceNow.

“I believe that the collaboration between Citrix and ServiceNow is a game changer for our engagement with Citrix and has the potential to add much more value to our shared customers.” said Monique Ouellette, vice-president, Global Digital Workplace Services, IBM. 

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David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

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