Home Enterprise Solutions Woolies is down, down, after cash register failure
Woolies is down, down, after cash register failure Featured

Retail giant Woolworths was hit by an IT failure on Monday that led to the stoppage of business at most, if not all, stores across Australia.

According to the company, the outage affected registers at its supermarkets in the afternoon, leading to what it characterised as an inability to carry out business "for a short period of time this afternoon".

By 5pm, Woolworths tweeted that all registers were back online and apologised for the outage.

Customers were asked to leave many stores after the registers failed to function.

As usual, customers took to social media to vent their frustrations and test out their ability to come up with humorous short takes.

Commenting on the outage, Sean Abbott, the country head at disaster recovery software provider Zerto, said: "According to the maths worked out by a member of the media, last year’s total sales at Woolworths were $55 billion.

"Divide that by 365 days, then by 24 hours, then by 60 minutes; for every minute the technical fault lasts, the company is losing $104,640. That’s a staggering amount to its revenue and bottom line."

Abbott added that organisations could reduce downtime by having every change to their data replicated.

"Every second of every day. This ensures true IT resilience in the event of an outage, human error or natural disaster. We live in a digital economy that requires organisations to have a 24/7 'always on' mentality and failure to think this way can lead to an organisation’s downfall," he said.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the sitecame into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.


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