Home Enterprise Solutions Telstra CTO releases top 5 technology trends for enterprises in 2018

Cyber security, real-time analytics, containers and microservices, digital team collaboration and a digital twin are the trends, so how does Telstra chief technology officer Håkan Eriksson explain how businesses of all sizes will feel the effects of these technologies?

The year 2018 arrives in just over a month, so what are the top trends that enterprises must continue embracing in an ever evolving way?

This would be done to match, better and presumably, also with the help of relevant AI, machine learning and augmented reality technologies, to more intelligently anticipate and grow with in the face of the ever changing times.

Eriksson nailed his "top five technology trends" that will impact global businesses during the year as published at the Telstra Exchange corporate blog, along with some very cool accompanying animated imagery, with a 23-minute audio file called "Inside Telstar Labs," featuring Eriksson.

1. Cyber security

Starting at the beginning, Eriksson said: "Demand for appliance-based security services should continue to decline as software-based, hosted cyber security solutions emerge. With users connecting to internet-based applications via a variety of mobiles, tablets and laptops, we can no longer simply ring-fence corporate systems from potential attack.

"The need for behavioural analytics-based systems is pulling security into the realm of Big Data-based solutions. Interconnected supply chains and industry ecosystems will drive Blockchain maturity for trust and verification. Security management will follow a deep learning approach throughout the application stack to improve both quality and speed of detection and response."

2. Real time analytics

On this topic, Eriksson tells us: "The complex Enterprise is looking to visualise and make physical world decisions based on information across its entire digital footprint. Multi-channel customer interactions will drive the need to access historical data for real time decision making, while adoption of IoT will increase real-time data flows.

"A visual representation of this ecosystem (in a dashboard or in a VR representation) throughout the enterprise will enable real time decisions, beyond the network and application performance and across the enterprise supply chain (i.e a warehouse ERP system upgrade window is moved or changed due to weather or emergency services information in a given geography not directly connected to the enterprise). Integrated views will come due to consolidation of data environments which will include third party information integration."

3. Containers and microservices

In this container of text, Eriksson states: "Modern webscale businesses are moving to microservices and containers for compelling reasons. Microservices are small, useful functions with a cloud API that can be combined into bigger services that might run something like Uber or Amazon. Software using this approach scales better, is easier to adapt to new business needs and allows developers to pick the best frameworks or tools for writing each microservice.

"Interest in microservices has coincided with the arrival of containers as an alternative to virtual machines for running multiple instances of software on a single physical server. While virtual machines each run a full image of an operating system, containers are more efficient and share the operating system so many more containers run on the same server.

"This suits microservices well, as each service can run in its own container and there will be many more of them than traditional applications. Enterprises are seeing the benefits of microservices and containers, and are working through the challenges of migrating to this model and adapting affected licence arrangements."

Trends 4, 5 and more below image, please read on! 

4. Digital team collaboration

Putting 4 to the floor, Eriksson plays valuable team player by explaining that "Email originates from the 1970s, and while it is still very popular today, it has limitations. It doesn’t cope well when communicating with dynamically changing teams, attachments are hard to find later, and if someone leaves a company the knowledge stored in their inbox vanishes.

"Alternatives to email have been created by eager startups and are now becoming entrenched in enterprises, and one such alternative – Slack – is valued at over $5b. Some of the major brands are including similar experiences into their own collaboration suites, e.g. Cisco has introduced a similar product called Spark, and Microsoft has their own offering called Teams.

"All of these enable teams within an enterprise to send messages to other team members in ways that overcome issues with email, and are particularly suited to desk-based workers like software developers."

5. Digital twin

A double dose of deft and dutiful dual digital duplication comes as Eriksson concludes the top five list, stating: "Most enterprises have embarked on a digitisation journey to remove manual processes, connect sensors to key pieces of equipment, collect real-time data about their systems, and automate as much as possible. Full automation is still a little way off, as many existing processes cannot be replaced with simple computer-based rules, and machine learning approaches to addressing automation are still at an early stage.

"The challenge is then to provide people with the optimal interface for dealing with digitised parts of the company, and the ‘digital twin’ has emerged as a useful pattern for enterprises. In this approach, the real-time data is displayed as a virtual instance of a real machine or process – its ‘digital twin’ – and the human operator monitors or manipulates this instance in a familiar way. This lowers the training effort, allows the operator to be located remotely, and provides a rapid path to value."

As Telstra CTO, Eriksson brings a wealth of world-class experience with him in the running of Telstra’s chief technology office, whose members inspire, set direction for, and help accelerate Telstra’s journey to further evolving as "a world class technology company".

Eriksson is listed as being "focused on guiding the CTO to establish leading positions on priority technologies, drive value through advanced technology and capabilities, accelerate business and cultural innovation, and drive collaboration across Telstra."

Prior to joining Telstra, Eriksson had a long career at Ericsson, the multinational networking and telecommunications company, where his key appointments were Group CTO Ericsson and CEO Ericsson Australia and New Zealand.

When he’s not working, you can find him with his family and daughter Matilda, exercising in the outdoors, or learning to play the piano.

It makes me wonder whether he knows about "The ONE Piano Hi-Lite" at Indiegogo for US $229 plus shipping, which is "The first smart piano strip that can teach you to play in minutes, on any standard 88-key piano," - see the video below.

Perhaps it will form part of an upcoming Telstra CTO release of top 5 technology trends for consumers in 2018, and maybe one for small business and other relevant sectors worth exploring and reporting on as time goes by.

As Yogi Berra once said, "It's tough to make predictions, especially about the future," but Eriksson's list — and more besides on the road to ever improving digital transformation — have info vital for better enterprise evolution, so head on over to his post here for those funky must-see graphics accompany each trend listed above!

Finally, here's that video for "The ONE Piano Hi-Lite" at Indiegogo.


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.


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