Home Enterprise Solutions Amadeus' booking system glitch leads to global delays

Amadeus' booking system glitch leads to global delays

Airline technology supplier Amadeus says a failure of its flight bookings system worldwide, which led to flight delays, was caused by a network issue.

An Amadeus spokesperson told iTWire in response to queries that the systems had now recovered and were functioning normally.

Carriers like Qantas, British Airways, Lufthansa and Cathay Pacific were among the airlines affected. KLM had to delay the departure of at least 24 flights, according to a Bloomberg report.

Amadeus' Altea passenger-service system, which helps manage flight reservations, inventory and departure control, is used by more than 130 airlines globally.

Singapore's Changi Airport said in a tweet that it had to issue boarding passes manually due to the problem.

"Due to a technical issue affecting check-in systems of some airlines, the check-in process may take longer than usual," the airport said.

The Amadeus spokesperson said: "We experienced a network issue that caused disruption to some of our systems. As a result of the incident, customers experienced disruption to certain services.

"The incident was related to our internal infrastructure. It was triggered by an issue in a faulty switch during network maintenance. The incident was not related to any security issue."

The spokesperson said Amadeus technical teams had taken immediate action to identify the cause of the issue and mitigate against the impact on customers.

"Amadeus regrets any inconvenience caused to customers," the spokesperson added.

Amadeus has about 43% of the booking systems market, with Sabre and Travelport Worldwide being the other big players.

iTWire also contacted Qantas for comment but the airline has yet to respond.

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.