Monday, 25 July 2016 13:11

Docusign does digital dazzlingly, doubling customer base in FY16


DocuSign has announced "rapid growth in Australia since establishing a presence in the region just two years ago, demonstrating the drive for digital transformation in the wider business market".

DocuSign is a leader in "eSignature and digital transaction management (DTM)" and has doubled its Australian customer base in the last financial year, growing to more than 1000 local customers.

To continue supporting this rapid growth, DocuSign says it is "doubling its local workforce, and expanding its Sydney office headquarters".

The company bills itself as "helping organisations of every size, industry and geography transform every decision, approval, workflow and signature into a fully digital process", letting "individuals and businesses can eliminate printing, faxing, scanning and overnighting paper documents for faster, easier, more convenient and secure all-digital methods".

Brad Newton, vice-president of DocuSign ANZ, said, “More and more Australian businesses are making the digital transformation with DocuSign, implementing our eSignature and DTM solutions for faster speed to results, decreased risk in security and compliance, and enhanced customer experiences.

“Our customers have found that simply removing paper from their business is one of the easiest, most effective and secure ways to drive competitive advantage and deliver immediate return through lower costs and accelerated growth.”

DocuSign says it has found that the "average customer savings is $48 per document as going digital eliminates hard costs, such as paper, postage, storage and efficiency gains – as well as the manual processing, scanning and filing of information and associated rework from manual errors".

Additional findings show that:

  • 84% of transactions on the DocuSign Global Trust Network are completed in one day or less;
  • 62% take an one hour or less; and
  • 51% are done in 15 minutes or less.

Newton added: “Turning around contracts in minutes rather than days or even weeks; closing deals and being to recognise revenue immediately all have significant benefits for our customers’ bottom lines, which is vital no matter the economic times, but especially now.

“Our overarching ambition is to have as many Australian and New Zealand companies join the DocuSign Global Trust Network and make the move to digital business as printing out a document to sign and post has no place in a today’s busy, on-the-go, mobile world.”

To support this ambition, DocuSign says it is "enhancing its local partner ecosystem and increasing its focus on the SMB market. The company is moving its ANZ headquarters within Sydney to 57 Pitt Street and adding to its staff in Melbourne".

Working with organisations of all sizes including multinationals and local companies, clients include "CBP Lawyers, Commonwealth Bank, Domain, HashChing, LinkGroup, McDonalds, Optus, Origin Energy, Scouts ACT, Telstra, and others".

The company’s blog is here.

Here's the company's most recent YouTube video:


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.



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