Wednesday, 02 September 2015 17:06

Perth Airport implements Amadeus cloud solution

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IT solutions provider to the travel industry, Amadeus, has secured its first customer in Australia with a contract to implement its next-generation cloud-based ACUS solution.

Amadeus says ACUS will benefit airline customers and travellers, making use of application virtualisation, allowing passenger processing systems to be accessed and deployed anywhere, on demand.  

Deployment of ACUS means airlines can use the platform from a desktop computer, laptop or mobile device, and enabling passengers to be checked-in and boarding passes to be printed from any location. Ground handlers will also be able to handle passenger processing for multiple airlines at the same time from any gate or terminal and from any device.

Rowan Chalmers, Perth Airport executive general manager operations and customer experience, said the partnership with Amadeus will put Perth Airport in a more “proactive, reliable and flexible position when it comes to the check-in process.”

“The advanced systems we are delivering with Amadeus will provide a higher level of customer experience. During our selection process, it became clear that Amadeus was the only common use provider to truly deliver on the cloud-based model, bringing clear financial and structural benefits.”

Chalmers says the investment in technology aligns with Perth Airport’s $1 billion overall transformation of infrastructure.

“Moving to the Amadeus’ cloud-based common use system means we will be able to cut passenger processing costs by more than 25% for our airline partners. That was a key consideration when selecting this new and innovative system.”

Caroline Wilkie, CEO of Australian Airports Association, said that the introduction of the Amadeus platform was “another example of how Australian airports were investing in the latest technology to deliver better and more flexible services for passengers and airlines.”

“As Australian airports continue to handle ever increasing numbers of passengers and aircraft movements, their adoption of innovative technology solutions will help in providing a better experience for passengers while also meeting the operational needs of their airline customers.”

Amadeus head of airport IT, John Jarrell, said the partnership with Perth Airport pioneers new innovations by the company in the Australian market, while investing to improve its service to both travellers and its airline partners.

“Airports across the world are under pressure to think differently in order to handle increasingly significant numbers of passengers, and modern technology has a huge role to play. The deployment of ACUS is only the beginning of our partnership with Perth Airport, and we look forward to continuing to work closely together.”

Amadeus’ partnership with Perth Airport follows the launch of ACUS at Innsbruck Airport, and a major deal signed with The Avinor Group in June to adopt ACUS in the airports it operates in Norway.


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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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