Nexus Primary Health delivers health and related services in the Mitchell, Murrindindi and Strathbogie Shires in Victoria.
Following an information systems review and the adoption of a cloud-first strategy, Nexus has migrated its TrakCare system to InterSystems' managed service.
According to the company, the service met all of Nexus's requirements including data sovereignty, and provides higher levels of systems management and monitoring, support, availability and redundancy than the previous remotely hosted implementation.
"We now have service level agreements that ensure high levels of management and monitoring. If there is a problem, I am quickly notified with a clear explanation of the incident, which means it gets fixed far more rapidly."
The change has improved systems availability. An existing, difficult to diagnose issue had made it difficult for staff to log into the system, but the detailed reports provided by InterSystems revealed that a third party application was consuming any available TrakCare licenses.
InterSystems' data centres in Melbourne and Sydney provide full disaster recovery, as well as allowing for future expansion.
The InterSystems-hosted system simplifies support for remote workers. "It gives me great peace of mind and comfort to know that we can access TrakCare whenever we need it and there is room to move for the future," said Moss.
"We would like to have all staff utilise TrakCare, including carers who are out on the road," she added, and consideration is being given to the creation of a patient portal to provide access to documentation and appointments.
Another benefit is that InterSystems includes support costs as part of the contract, "so, for example, we don't have to get separate quotes for patching," said Moss.
"InterSystems is proud to support Nexus Primary Health in implementing its cloud-first strategy," said InterSystems Asia Pacific regional managing director Luciano Brustia. "As Nexus has demonstrated, healthcare organisations can derive a number of benefits from InterSystems infrastructure and the expertise of our support staff."