Home Enterprise Cloud Motorola Solutions is moving public safety into the cloud

Motorola Solutions is "building the Salesforce.com of public safety", its global head of software Andrew Sinclair has told iTWire.

The company has been working to build a software portfolio that can support end-to-end workflows encompassing areas including 000 style answering and dispatch systems, records management, and situational awareness with a "focus on outcomes and dollar value".

Sinclair noted a gradual shift towards the use of cloud infrastructure for such systems, especially where AI is involved, eg for image recognition.

In the past, public safety organisations have tended to select various point solutions and then develop custom integrations, leading to long lead times.

Today, those organisations recognise the need for tight integration, for example, when a 000 call taker, dispatcher and responder can all benefit from being able to see the history of emergency calls from that address.

It's all about making responders — and other services such as hospitals — better prepared, Sinclair explained. So 000 and dispatch systems are increasingly sold together.

Feedback from Motorola Systems' local customers is that they want integration, support for maintaining the chain of evidence, and measurable performance improvements.

Because different jurisdictions have different requirements, "we have regional teams around the world", said Sinclair. For example, New Orleans needs its flood detection capabilities to integrate with the rest of its public safety system.

A major trend in Australia and New Zealand is the adoption of mobile devices that make information accessible on the spot. Victoria Police, for example, is saving 30 minutes a day per officer by using apps from Gridstone (a Melbourne-based company that's now a Motorola Solutions subsidiary).

"Gridstone's been at the forefront" of app development for public safety, including functions such as form filling, e-citations, data lookup (licence plates, addresses and so on), dispatching, and more.

Other clients include the NSW, Queensland and Hong Kong Police, as well as SES Victoria.

Motorola Systems ANZ managing director Steve Crutchfield noted that public safety and commercial customers increasingly wanted to consume these technologies and capabilities on an as-a-service basis. For example, Brisbane City Council's fleet of 1200+ buses is co-ordinated via Motorola Systems' technologies delivered as a service.

The Australian market is very forward leaning, Crutchfield observed, so Motorola Services executives visit the country regularly.


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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.


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