Monday, 15 August 2016 15:04

Gone in 60 seconds – wealth management customers demand speedy Web apps

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Consumers are a fickle lot and will not wait very long before going elsewhere. If a website is slow or non-responsive — recently diagnosed as acute Censusitis© they will go elsewhere.

AppDynamics  is like the secret sauce to apps – it is an enterprise-level application performance management (APM) tool that measures whether the system, the network, storage, website, e-commerce or the app is causing issues like slow response times. It helps to reduce troubleshooting time because it knows the weak link.

The company has announced that Bravura Solutions, a leading global provider of wealth management systems, has deployed the AppDynamics Application Intelligence Platform in support of Bravura’s delivery of its Sonata wealth management system and to enhance the performance of its hosted application offering in New Zealand.

Sonata is a hosted, managed service available to financial institutions. It provides a range of services, including superannuation, investment management, and life insurance.

Bravura’s New Zealand head of operations David Hughes said, “Deploying the AppDynamics Application Intelligence Platform to monitor the effectiveness of our hosted application has made a significant difference to our ability to proactively manage client results. It gives us high visibility into the Sonata customer experience and enables us to pinpoint issues and to respond rapidly. AppDynamics dashboards drive our benchmarking and continuous improvement of customer service delivery.”

In addition to business transaction monitoring, Bravura uses the AppDynamics Application Intelligence Platform to enhance Sonata’s research and development program in performance testing and problem determination.

“We chose AppDynamics because they offered the only unified platform in the market that we found capable of delivering the complete picture – the ability to monitor a whole range of business metrics, including multiple delivery points for the user, the Web, mobile, SOA services, and batch,” Hughes said.

“Our view is that to run your application well whether hosted or in-house you need a platform such as this. It’s very straightforward and easy to use, and most importantly, it helps our business ensure our customers can obtain optimal results and satisfaction from our hosted software.”

Andrew Brockfield, AppDynamics country manager for Australia and New Zealand, said, “Leading financial services software companies, such as Bravura, deploy AppDynamics to better manage their business-critical systems. We are delighted they have put their trust in our real-time, end-to-end Application Intelligence Platform to optimise application performance.”

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Ray Shaw

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Ray Shaw ray@im.com.au  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

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