Thursday, 18 January 2018 12:56

AGL Energy provides Alexa skill for voice-managed energy inquiries

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AGL Energy has announced it is bringing Amazon Alexa voice control to its customers, allowing them to easily manage their energy at home.

The news follows Amazon's announcement today that the Alexa assistant and range of Amazon Echo devices will be available in Australia in February, along with Amazon Music Unlimited.

Software developers can extend Alexa's capabilities by building "skills", which AGL has embraced to let its customers ask Alexa key questions about their energy bill.

"As part of our work with Amazon, throughout February we are delighted to offer customers with a valid email or mobile for marketing purposes a single-use 10% discount code up to a maximum purchase amount of $100. The offer applies to items sold by Amazon AU and must be redeemed by 31 March," AGL executive general manager, New Energy, Elisabeth Brinton, said.

"We're also offering customers who have registered for AGL's online services — My Account and/or the AGL App — by 28 February a chance to win one of four $1000 Amazon shopping vouchers," she said.

Brinton said the initial offer is designed to celebrate AGL's work with Amazon Alexa, grow AGL's investment and knowledge in smart home technology and unlock greater benefits for energy users.

This extends AGL's commitment to giving customers greater control over their energy use, she said, following AGL's record of innovation and advocacy for new technologies and solutions that manage energy usage.

AGL chief customer officer Melissa Reynolds said: "We hope to offer our customers ongoing benefits in smart home technologies. The AGL skill for Alexa has lots of potential and will start by giving our customers a better way to stay on top of their energy usage. We are pleased to reward AGL customers with some money off their Amazon shop as they launch in Australia."

AGL provides details how to take advantage of the Amazon offers online.

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David M Williams

David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works. David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.

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