The young student undertook a two week induction at the beginning of the year and then, while still undertaking her school studies, spent one day a week at Fujitsu working as part of the support desk team allocated to Horizon Power’s managed ICT services contract.
Fujitsu’s WA Service Desk Manager Warren Brickett said the success of the innovative Student Traineeship was ensured by a four-way partnership. “The overall program coordination was conducted by SMYL Community Services; PLC provided the flexibility and time for Ashlyn to participate in the program; Fujitsu and Horizon Power, a company supporting Aboriginal employment initiatives, aligned the work experience to meet the structured objectives of her traineeship.”
“Key to the quality of Ashlyn’s traineeship was her introduction to Fujitsu’s service culture. At the heart of its Foundation of Service program is the ROC - Responsiveness, Ownership and Communication – framework to ensure Fujitsu consistently exceeds customer expectations.
Paul Thomas, Manager Technology, Horizon Power, said the Horizon Power and Fujitsu collaboration is set to continue opening the doors for Aboriginal teenagers to experience ICT and potentially consider it as a future career.
“A high proportion of our customers come from indigenous communities across WA. As part of our reciprocal loyalty to them, we’re committed to improving employment prospects for Aboriginal youth in regional and remote areas of our state. We are delighted that these steps we’ve taken in partnership with Fujitsu are proving to be so valuable.”