Performance 160x1200

Performance 160x1200



JUser: :_load: Unable to load user with ID: 63

Performance 705x108

Friday, 03 March 2006 04:39

Accenture scores $67m Telstra training contract

Telstra has announced that it will spend $67million over the next five years with Accenture on new training initiatives for its field staff in the first phase of a planned $200 million staff training program previewed in Telstra's strategy day last November.

At that event, in response to a Dorothy Dixer from CEO Sol Trujillo, Telstra's COO, Greg Burns said: "We're investing over $200 million in training over the next few years for our field forces and the appropriate engineers and staff. We're making it one of the number one transformation initiatives ...We are going to train our people, they're going to be the best trained in the industry, not just in Australia but in the industry, and all of our partners that I've announced earlier have signed up for the training initiatives."

Announcing the $67m deal today, Telstra Network and Technology executive managing director, Dan Burns, said the Accenture agreement was an integral component of a broader staff training program. Telstra Services group managing director, Michael Rocca, said the arrangement would establish a new Telstra Learning Academy, that would design and conduct specialist training for its field workforce.

"Under this agreement, Telstra is using Accenture's global expertise so our field staff are skilled in new technologies and can deliver better service to our customers. Telstra is undergoing a major transformation with the introduction of many new products and advanced technologies. The new Telstra Learning Academy will help ensure field staff have the skills to build, run and maintain these technologies.

Academy staff will be based in existing Telstra training centres in Sydney and Melbourne, with trainers travelling across Australia to work with employees. The new academy is planned to be fully operational in six months. "Accenture's program will include development of training content with a focus on using real-life customer and network technical scenarios," Telstra said.

Telstra said that further announcements about its training program would be made in the coming months.

Subscribe to ITWIRE UPDATE Newsletter here


The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.



Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News