Friday, 27 July 2018 14:47

VIDEO: Kogan posts back-to-back win as 'Australia's favourite online store'

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Kogan.com registered its second consecutive win as Australia's favourite online store at last night's Australia Post Online Retail Industry Awards Gala event at the International Convention Centre, Sydney.

Despite a plethora of powerful competitors, Ruslan Kogan's Kogan.com website won "the highly anticipated and most coveted Australia Post People’s Choice Award for large retailer", which is "the only ORIAS award to be voted for by consumers".

Ruslan Kogan, founder and chief executive of Kogan.com, said: "There’s no more important vote to us than the vote of our customers. Our team works relentlessly to delight our customers and always exceed expectations. Australians have voted and this award makes all that hard work worthwhile".

Michael Oates, Australia Post general manager – Business, said the win was "an enormous achievement" for Kogan.com.

Oates added: “Each year, the People’s Choice Award becomes increasingly contested. With more than 1,100 merchants entering the category and more than 240,000 consumer votes registered this year, Aussie online shoppers have spoken.

“In a rapidly growing domestic eCommerce market supported by Australia Post, Aussie online shoppers are spoilt for choice proving strong customer service is a non-negotiable.

“This is the second consecutive year Kogan.com has taken out the award, and their win is a strong demonstration of the power of Australian consumers as well as Kogan.com’s leading customer service. Congratulations, Kogan.com.

“We are continuously seeing our People’s Choice Award winners and indeed the finalists in the category putting enormous efforts into providing high levels of customer service to their consumers, and as a result, their customer base getting behind them.

“Congratulations to all our finalists. It’s truly inspiring to see online retailers embrace the challenge of exceeding customers’ expectations, and taking it to a whole new level.”

The full list of ORIAS 2018 winners is as follows:

Best Bootstrapped Growth Initiative:
I=Change

Best International Conqueror:
Showpo

Best Omnichannel Customer Service:
The Daily Edited

Best Social Commerce Initiative:
Showpo

Best Mobile Commerce Site/Application:
Catch

Best Site Optimisation & Design:
Showpo

Best Online Retail Marketing:
Beer Cartel

Best Pop-Up Experience:
Hunting For George

Best In-Store Initiative:
Cue Clothing Co

Best Multichannel Retailer:
Supercheap Auto

Best Small Independent Retailer:
Flora & Fauna

Best New Online Retailer:
Little Designer Club

Best Pureplay Online Retailer:
Booktopia

Industry Recognition:
Tony Nash

Online Retailer Of The Year:
Showpo

Australia Post People’s Choice Award — Small Online Retailer:
Koh Australia (Ekoworx)

Australia Post People’s Choice Award — Large Online Retailer:
Kogan.Com

Online Retailer has the list here, with all the finalists. Highlights of the event can be seen below. 

As Kogan.com reminds us, it is now an "Australian online empire founded by Ruslan Kogan which started in 2006 as a garage operation focusing solely on LCD televisions.

"Today, Kogan.com is a publicly traded company with more than 70,000 products and offerings from its service businesses including Kogan Mobile, Kogan Insurance, Kogan Travel and Kogan Internet."

Kogan Space, Kogan Holidays: Mars and Moon, and Kogan Intergalactic: Alpha Centauri are sure to be next!

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