Despite a plethora of powerful competitors, Ruslan Kogan's Kogan.com website won "the highly anticipated and most coveted Australia Post People’s Choice Award for large retailer", which is "the only ORIAS award to be voted for by consumers".
Ruslan Kogan, founder and chief executive of Kogan.com, said: "There’s no more important vote to us than the vote of our customers. Our team works relentlessly to delight our customers and always exceed expectations. Australians have voted and this award makes all that hard work worthwhile".
Michael Oates, Australia Post general manager – Business, said the win was "an enormous achievement" for Kogan.com.
“In a rapidly growing domestic eCommerce market supported by Australia Post, Aussie online shoppers are spoilt for choice proving strong customer service is a non-negotiable.
“This is the second consecutive year Kogan.com has taken out the award, and their win is a strong demonstration of the power of Australian consumers as well as Kogan.com’s leading customer service. Congratulations, Kogan.com.
“We are continuously seeing our People’s Choice Award winners and indeed the finalists in the category putting enormous efforts into providing high levels of customer service to their consumers, and as a result, their customer base getting behind them.
“Congratulations to all our finalists. It’s truly inspiring to see online retailers embrace the challenge of exceeding customers’ expectations, and taking it to a whole new level.”
The full list of ORIAS 2018 winners is as follows:
Best Bootstrapped Growth Initiative:
Best International Conqueror:
Best Omnichannel Customer Service:
The Daily Edited
Best Social Commerce Initiative:
Best Mobile Commerce Site/Application:
Best Site Optimisation & Design:
Best Online Retail Marketing:
Best Pop-Up Experience:
Hunting For George
Best In-Store Initiative:
Cue Clothing Co
Best Multichannel Retailer:
Best Small Independent Retailer:
Flora & Fauna
Best New Online Retailer:
Little Designer Club
Best Pureplay Online Retailer:
Online Retailer Of The Year:
Australia Post People’s Choice Award — Small Online Retailer:
Koh Australia (Ekoworx)
Australia Post People’s Choice Award — Large Online Retailer:
Online Retailer has the list here, with all the finalists. Highlights of the event can be seen below.
As Kogan.com reminds us, it is now an "Australian online empire founded by Ruslan Kogan which started in 2006 as a garage operation focusing solely on LCD televisions.
"Today, Kogan.com is a publicly traded company with more than 70,000 products and offerings from its service businesses including Kogan Mobile, Kogan Insurance, Kogan Travel and Kogan Internet."
Kogan Space, Kogan Holidays: Mars and Moon, and Kogan Intergalactic: Alpha Centauri are sure to be next!