Friday, 04 May 2018 04:15

BaptistCare in NSW and ACT signs up for Civica’s CX, its 'Community Housing Management solution'


Civica has announced its latest partnership with BaptistCare (NSW and ACT) to supply its Cx Housing Management solution in a first for the A/NZ region, in a five-year deal.

With BaptistCare a leader in the social services industry for its housing, aged care, and community services to marginalised individuals, it needed a solution that could cope with BaptistCare's needs, and those of the people it cares for.

Prior to partnering with Civica, BaptistCare tells us that it "conducted an extensive market review of existing system providers", and we're about to find out why it chose Civica CX.

Civica tells us that its Civica Cx is "a new Web-based housing management solution that enables teams to work from any device at any time".

It uses a "tenant-centric approach" that "allows frontline employees to respond to a customer’s enquiry faster, improving productivity and customer satisfaction".

We're told that "the solution integrated design permits information to be collated and shared effectively with stakeholders", and that "subsequently, managers are able to access up-to-date business information, enabling them to take corrective action when needed whilst improving operations".

Mike Furner, general manager Housing and Retirement Living at BaptistCare, said: “Our partnership with Civica will allow us to expand our community housing in a sustainable and cost effective manner – reducing overall costs, improving our productivity and efficiency, and ensuring the limited funds we have are invested where it really matters, in social and affordable housing for our various communities.

“We were looking for a system that placed the tenant at the centre of the solution, providing us with the ability to match tenants with the most suitable properties for them.

"One that could provide all the information needed at the fingertips of our BaptistCare employees so that they understood the tenant and the property and so could really support and deliver services to the tenants in the field as well as in the office.

"We also wanted a tenant portal flexible enough to enable the tenant to choose a communication channel best suited to them – smartphone, tablet or PC, call centre or at BaptistCare locations. Cx offers us all of these requirements in a modern, responsive design.”

Civica explains its Cx solution is one that can "grow alongside BaptistCare with employees able to configure and administer changes without the need for extensive IT support.

"It is also designed to work with external tools to minimise manual data handling and is backed up with cloud grade data privacy and security".

Richard Fiddis, managing director for Civica International, said: "We’re delighted to be working with BaptistCare on this landmark deal for Civica in ANZ. As a global business one of our key strengths is being able to rapidly share best-in-class solutions like Cx across our group companies.

"Cx has proved highly successful since its launch in the UK. We believe this is the first of many deals to come in for our housing and tenant management solutions in the region.

“It also reaffirms the growth in Civica’s international business and the continued successful execution of our strategy including expansion into wider markets.”

Here's Civica's corporate video:

Here's one of BaptistCare's many videos

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Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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