Tuesday, 12 November 2019 13:21

Wipro deploys solution for Sydney Water billing, customer services system

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India's second largest outsourcing company Wipro has successfully deployed SAP S/4HANA software for Sydney Water’s billing and customer services systems.

Wipro has also integrated modules of Industry-Specific Solution for the Utilities Industry (IS-U), Customer Relationship Management (CRM) and Flexible Real Estate Management (RE-FX) globally for the NSW Government-owned Sydney Water.

Wipro says that by leveraging SAP S/4HANA, Sydney Water will be able to deploy state-of-the-art features in its billing and customer services, enabling simplified billing processes and next-generation transformation of customer self-service.

Built with additional capabilities such as holistic view of customer data and intelligent mobile-based interaction, Wipro says the solution will provide end users with an interactive interface, and enable a 360-degree view of the customer, resulting in increased operational efficiency and cost-effective delivery of services.

George Hunt, General Manager - Customer, Strategy and Regulation, Sydney Water said, “Sydney Water has a strong commitment towards being customer centric and delighting customers by providing progressive and innovative solutions. Sydney Water and Wipro worked collaboratively to successfully deliver this program.”

“Wipro’s deep expertise in the water and utilities space, capabilities in new and emerging technologies, and the close partnership with SAP have enabled Sydney Water to become more agile, deliver innovative solutions to customers faster and strengthen its leadership position in the marketplace,” said N.S. Bala, President and Global Head, Energy, Natural Resources, Utilities & Construction, Wipro Limited

“In addition, we have leveraged our ‘Safe Water’ accelerator, a rapid deployment solution for utilities, to help deliver outcomes with predictable timelines and cost. We look forward to continue playing a key role in Sydney Water’s transformation journey.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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