The Nintex Promapp solution has been rolled out across 17 business units at Western Sydney University and has been adopted to support the rollout of a new student management system.
“We recognised a need for change and improvement as our approach to process management was fragmented; tacit knowledge was stored in people’s heads, and information and processes were housed locally in Microsoft Visio, Excel and Word files,” says Steve Marsh, Business Improvement Manager, Project Management Office - Division of Finance and Resources, Western Sydney University.
“There was a lack of clear ownership of processes, a lack of visibility and collaboration, and often insufficient clarity about who did what, when and how. We recognised a need for a solution which could standardise our approach to documenting processes and lay the foundation for ongoing continuous improvement.”
“Our aim with Nintex Promapp is to continually improve the staff and student experience by having processes that are accessible, clear and well-understood.”
Nintex says Western Sydney Universty selected its process platform “to improve and manage business processes, underpin business continuity and provide for a first-class student experience from initial entry enquiry through to alumni”.
And Nintex also says the selectin of Promapp was based on its “ease of use, feature-rich functionality, and the capability for individual groups to independently capture and manage their own end-to-end processes, with the aim to ultimately automate workflows within a robust governance framework”.
“An important value add is the ability to easily share processes across the entire organisation, and to use Nintex Promapp’s feedback functionality to identify opportunities for ongoing improvement.”