Tuesday, 13 August 2019 11:31

Water NSW deploys Microsoft three-cloud solution


The state-owned Water NSW has deployed a three-cloud solution from Microsoft, comprising of Azure, Dynamics 365 and Office 365 to unify operations and to deliver deep data insight across the organisation.

Forged from three separate agencies, each with ageing legacy systems, WaterNSW needed a unifying information system that could integrate with operational systems to streamline the business and inject fresh efficiencies.

Water NSW worked closely with Microsoft partner and Data#3 company, Business Aspect, Microsoft says the transition to the cloud has enabled the business to:

  • Stay secure by deploying into Microsoft Azure AU Central regions specifically designed to support national critical infrastructure
  • Provide in-the-field support, allowing workers to forecast potential risk scenarios – cutting down the application process times from six weeks to one day
  • Improve the customer experience by transforming the billing process, allowing customers to interact directly with the organisation

Microsoft says Ian Robinson, CIO of Water NSW, brought a “greenfields mindset” to the challenge that “wasn’t driven by what the legacy systems did and didn’t do. It was driven by what the future state of processes should be the desire to align that with a best practice model, and then select based on that.”

According to Robinson. “Microsoft was a perfect fit given our size did not justify a complex alternative system. It was a modern system that allowed us to leapfrog a pure upgrade of systems to a whole new cloud-based ERP.”

“It also offered a very significant investment over time towards a comprehensive and ever evolving solution that will grow with our business aspiration.

“We use Dynamics 365 to drive the work for the field worker, we have telemetry systems that capture data and then we use Azure analytics tools to calculate what is the likely health of that dam and then project forward the potential scenarios and risk that we’ve got on that dam. And that, I think, is the first time that has been done in Australia.”


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



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