Forged from three separate agencies, each with ageing legacy systems, WaterNSW needed a unifying information system that could integrate with operational systems to streamline the business and inject fresh efficiencies.
Water NSW worked closely with Microsoft partner and Data#3 company, Business Aspect, Microsoft says the transition to the cloud has enabled the business to:
- Stay secure by deploying into Microsoft Azure AU Central regions specifically designed to support national critical infrastructure
- Provide in-the-field support, allowing workers to forecast potential risk scenarios – cutting down the application process times from six weeks to one day
- Improve the customer experience by transforming the billing process, allowing customers to interact directly with the organisation
According to Robinson. “Microsoft was a perfect fit given our size did not justify a complex alternative system. It was a modern system that allowed us to leapfrog a pure upgrade of systems to a whole new cloud-based ERP.”
“It also offered a very significant investment over time towards a comprehensive and ever evolving solution that will grow with our business aspiration.
“We use Dynamics 365 to drive the work for the field worker, we have telemetry systems that capture data and then we use Azure analytics tools to calculate what is the likely health of that dam and then project forward the potential scenarios and risk that we’ve got on that dam. And that, I think, is the first time that has been done in Australia.”