UXC was chosen by SAP to develop the accelerator which the company says is designed to help government agencies digitally transform their business processes by giving citizens access to comprehensive online services.
Under the UXC/SAP agreement, UXC Oxygen will design, develop and market the SAP Hybris Commerce public sector accelerator, inclusive of a partner enablement plan to help make it easier for systems integrators worldwide to implement the solution.
UXC Oxygen Public Sector Accelerator product manager, Tim West, says the accelerator will be offered as SAP’s global template for public sector organisations, with the intent “to help meet the digital disruption challenge public sector organisations are facing by providing a platform for citizen self-service” – a mechanism that allows citizens to initiate and complete transactions with government agencies over the internet.
“By doing so, government agencies can deliver services more effectively, and refocus resources in areas where personal interaction is more valuable.”
According to West, in order to properly leverage a digital future, public sector agencies must have the right technology, people and processes in place, and he says “the more integrated and customer-centric a public sector agency, the more likely it will reap the rewards of citizen self-service”.
Seelan Nayagam, managing director, Australia & New Zealand for CSC – UXC Oxygen’s parent company – says that SAP’s decision to select UXC Oxygen to build the public sector accelerator “is a big vote of confidence in the organisation”.
“Over the last two years, UXC Oxygen has committed to developing its digital commerce business and strengthening its implementation capability for SAP Hybris solutions. Thanks to that commitment, the company is now recognised as one of the leading system integrators for SAP Hybris in Australia and New Zealand, and a key ‘go-to’ resource for development of complementary solutions for SAP Hybris Commerce.”
Nayagam says UXC Oxygen has already begun work on the solution, and a first release of the product is expected later in the year, with subsequent releases adding further functionality.