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Tuesday, 15 September 2020 00:05

University of WA deploys Nintex Promapp to accelerate ‘process improvement’ Featured

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University of WA University of WA

University of Western Australia has deployed the process mapping capabilities of the Nintex Process Platform in a move aimed at accelerating process improvement and to underpin business continuity.

Nintex announced on Monday that UWA has embarked on the deployment of Promapp, the “visual and easy-to-use process mapping and management capability” of its Process Platform, to support long-term continuous process improvement across all its faculties and operations.

Nintex said the decision to leverage the process mapping capabilities of Promapp follows a requirement by the university for each faculty and operations area to document, understand and update their processes as well as support a culture of business continuity and improvement - with the university needing to gain a best practice approach to all end-to-end processes from curriculum planning to timetabling and student enrolment, while achieving a more standardised approach and managing process variants effectively.

“We looked at several solutions but were impressed with Nintex’s ability to give us a whole-of-university approach for end-to-end document processes, as well as accountability and the tactical ability for all staff to easily edit and update processes,” says Emma Bailey, Continuous Improvement Manager, at UWA’s Office of Service Delivery.

Nintex says the university chose Promapp because of the software’s central information repository where processes and all associated documentation can be maintained, and process owners and experts can own updates and improvements.

Processes and procedures are currently being documented in the university’s finance, HR and brand, marketing and recruitment teams and will roll out across campus management thereafter.

Nintex Promapp is also supporting faculties with distinct requirements such as the Faculty of Health and Medical Sciences , with service delivery in podiatry, dental clinics and rural medical placements, where the tool will help refine process hierarchies and associated documentation for coaching staff.

“Other benefits of using Nintex Promapp include the ability to easily move process hierarchies from a high-level process to a really detailed instruction,” Bailey says.

“The platform enables you to see links across processes and identify processes marked up for action. This will deliver a high-performance culture that is values-led, collaborative, open and ultimately supports all our centralised and remote staff.”

The university predicts that long-term benefits from process management will include improved internal and external customer service by being able to provide transparency around specific processes.

“By having processes documented, we will reduce errors, gain efficiencies, and provide a standard service delivery,” Bailey said.

“Process improvement will enable individuals to take responsibility for the processes they own and encourage them to provide feedback on processes they’re in, leading to greater staff satisfaction. We will create a working environment in which staff are inspired to give their best in process excellence every day and are motivated to be part of UWA’s success.”


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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