Brookes says UTS Student Administration is responsible for managing information for around 33,000 students via the Student Management portal, from student applications and enrolments through to curriculum documents, examination results and alumni data, and to support this flow of data, UTS Student Centre staff process an average of 15 student inquiries per minute.
According to IBM, the Student Management portal application (also known as Ci) introduces .NET technology and
workflow management allowing for better student self management and staff to student interactions, overall giving staff more time to focus on business improvement.
The new business intelligence tool leverages the Student Management source system for reporting, “in turn providing greater flexibility of report format and prompting, audit capability to better understand usage, as well as integration with the Student Management portal application.”
Brookes says that “making IBM Cognos the common reporting platform across the University offers savings in
licence costs, savings in software administration and maintenance, and capitalises on the existing IBM Cognos skills within the university,” and she adds, “it also offers the future potential for a consolidated portal for all strategic university information.”
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According to Brookes, the ability to generate customised reports and automate standard processes, makes it possible for UTS staff to conduct in-depth analysis versus manual report production, helping the University stay on top of critical daily operations.
Brookes said a major factor in the selection of IBM Cognos was UTS' extensive and successful experience
with Cognos over several years.
“At the same time, IBM Cognos Software Group Services demonstrated a successful prototype of converting reports using IBM Cognos 8.3. Using the IBM Cognos Services team in a quality assurance role has been a major help to the
project. They've been here in our offices every week giving fast responses to any queries or issues and helping us to understand best practices.”
Brookes said deployment of IBM Cognos 8.3 is now under way with the conversion of approximately 170
customised reports, with the project managed by UTS with support from IBM implementation partner, UXCPM and IBM Cognos Guardian Services.
She also said that after the system goes live at the end of September, UTS staff will begin development of dashboards and drill-down capabilities for more comprehensive analysis.