Wednesday, 24 July 2019 11:18

Soprano launches latest version of Telstra messaging

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Telstra and cloud-based enterprise messaging solutions vendor Soprano Design have launched version 3.0 of Telstra’s Integrated Messaging solution.

Soprano says TIM 3.0 has been designed to meet the rapidly changing demands of Australia’s digitally enabled workplace “making it easier for customers to access and deploy intelligent, large scale enterprise messaging across multiple platforms from SMS to IP and email, improving workplace productivity and business efficiency”.

And according to Soprano, TIM 3.0 delivers other added benefits for Telstra’s business, healthcare, retail, transport, hospitality and government customers from voice API enhancements through to Microsoft Dynamics plug-ins and Rapid Alert, a powerful incident management tool and API for rapid response.

Robin Ng, Soprano senior vice-president for APAC, says the enhanced, integrated and secure TIM 3.0 solution gives Telstra’s customers greater access to integrated messaging capabilities including enhancements to email, social media, voice and location-based encrypted IP messaging, “delivered alongside the robust SMS channel with a new omni-channel option”.

“We know today’s digitally savvy customers are looking for simple to use, smart technology that gives them the ability to communicate with ease across multiple communication platforms, securely and from anywhere,” Ng said.

“TIM 3.0 gives Telstra’s business and government customers access to a variety of enterprise messaging channels powered by intuitive and interactive tools. It goes beyond plain text and allow users to interact with systems through simple, highly engaging and interactive features such as inbound responses, buttons, multimedia, maps, URLs and additional user-interface enhancements.”

Soprano chairman Richard Favero says TIM 3.0 will help keep businesses competitive.

“Soprano is committed to ensuring Australia’s enterprise and government organisations have access to the latest cloud-based messaging platforms. TIM 3.0 not only strengthens our relationship with Telstra, but ensures we are enabling our Australian customers to remain business competitive and ahead of the digital transformation curve.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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