Basware says with the new support portal its customers get fast, high-quality support through online logging of cases, improved usability and visibility of support case status, and efficient, “always available access” to Basware Knowledge Base.
“We are committed to providing superior support to our customers. ServiceNow is a strategic solution that will optimise our day-to-day customer service operations and help protect Basware’s most valuable asset: our customers,” says Jussi Vasama, senior vice-president, Customer Services, Basware.
According to Vasama, creating customer value beyond expectations is one of Basware’s strategic focus areas and “a modern customer support portal plays a pivotal role in reaching that goal”.
ServiceNow applications automate, predict, digitise and optimise business processes and tasks across IT, customer service, security operations and HR service delivery, and are designed to create a better experience for employees and customers.