Thursday, 21 June 2018 02:45

ServiceNow hosts Basware new customer support portal

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Global purchase-to-pay solutions provider Basware has launched a new customer support portal, hosted by enterprise cloud company ServiceNow.

Basware says with the new support portal its customers get fast, high-quality support through online logging of cases, improved usability and visibility of support case status, and efficient, “always available access” to Basware Knowledge Base.

“We are committed to providing superior support to our customers. ServiceNow is a strategic solution that will optimise our day-to-day customer service operations and help protect Basware’s most valuable asset: our customers,” says Jussi Vasama, senior vice-president, Customer Services, Basware.

According to Vasama, creating customer value beyond expectations is one of Basware’s strategic focus areas and “a modern customer support portal plays a pivotal role in reaching that goal”.

“This is an important milestone on our path to serving our customers even better. With the new customer support portal our customers can get even more out of the investment they have made in Basware solutions and services.”

ServiceNow applications automate, predict, digitise and optimise business processes and tasks across IT, customer service, security operations and HR service delivery, and are designed to create a better experience for employees and customers.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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