Monday, 19 November 2018 10:35

QPC delivers Genesys purecloud to Qld’s Gympie Regional Council

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QPC delivers Genesys purecloud to Qld’s Gympie Regional Council Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Contact centre services and solutions company QPC has deployed the Genesys PureCloud all-in-one cloud customer engagement and collaboration contact centre platform at Gympie Regional Council in Queensland.

PureCloud replaces the council’s legacy customer contact centre performance management software which had limited functionality, reached end-of-life and was being decommissioned.  

QPC was selected through a tender process to deploy PureCloud and has able to meet the council’s challenge of rapid implementation in between council rate quarterly issue.  

QPC says the decision to appoint the company was based on its experience and qualifications, and it had high confidence in the solution being a proven market-leading customer technology platform that had all the features and ability to meet its requirements and provide value for money in the years ahead.

Gympie Regional Council, located in South-East Queensland, approximately 170 kilometres north of Brisbane, was seeking a solution that would underpin its call handling ability, including queuing and routing of calls, provide a high grade of service and be compatible with the council’s telephony platform while functioning at multiple sites across its facilities.

And, QPC says  from an internal perspective, Gympie Regional Council also wanted a solution which could provide analytics and reporting based on real time and historical data which would enable it identify trends while supporting workload management, forecasting and scheduling of resources.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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