Workskil Australia chief executive Nicole Dwyer said implementation of the Australian government’s job active Employment Services programme in 2015 mandated a rapid deployment requirement and a software solution which would minimise the learning curve for the organisation’s more than 400 staff.
“Our selection of Pyrios to deliver customer interaction centre provided us a smooth transition, and allowed us to deliver a responsive and high-level of customer service to our clients.”
Brendan Maree, senior vice-president, Australia, New Zealand and Japan, Interactive Intelligence, said: “They (Pyrios) bring deep contact centre experience, and their ability to integrate line of business applications is second to none. At the same time, we’re thrilled to support innovative organisations such as Workskil Australia with leading-edge technology which not only helps them thrive but also assists in this instance to support quality outcomes for Australians seeking employment.”
The deal sees Pyrios supporting Interactive Intelligence’s full suite of CIC and PureCloud contact centre applications, including multimedia, workforce optimisation, analytics, and self-service.