Friday, 05 August 2016 10:36

Pyrios, Interactive Intelligence partner on cloud contact centre services

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New Zealand-based communications provider Pyrios has sealed a deal with Interactive Intelligence to deliver cloud contact centre services to the Australia-New Zealand market.

Under the partnership Pyrios — formerly Agile has already deployed Interactive Intelligence’s customer interaction centre (CIC) to national employment services provider Workskil Australia.

Workskil Australia chief executive Nicole Dwyer said implementation of the Australian government’s job active Employment Services programme in 2015 mandated a rapid deployment requirement and a software solution which would minimise the learning curve for the organisation’s more than 400 staff.

“Our selection of Pyrios to deliver customer interaction centre provided us a smooth transition, and allowed us to deliver a responsive and high-level of customer service to our clients.”

Pyrios head of product and marketing Simon Nicholson said the partnership introduced flexible subscription-based services from on-premise and public cloud platforms. “We selected Interactive Intelligence on the basis of their recognised leadership and an innovative roadmap that supported our cloud service strategy.”

Brendan Maree, senior vice-president, Australia, New Zealand and Japan, Interactive Intelligence, said: “They (Pyrios) bring deep contact centre experience, and their ability to integrate line of business applications is second to none. At the same time, we’re thrilled to support innovative organisations such as Workskil Australia with leading-edge technology which not only helps them thrive but also assists in this instance to support quality outcomes for Australians seeking employment.”

The deal sees Pyrios supporting Interactive Intelligence’s full suite of CIC and PureCloud contact centre applications, including multimedia, workforce optimisation, analytics, and self-service.

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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