Prior to the appointment of Promapp, DentureTech relied on Word-based documents to manage processes and procedures. But the content held within the processes was often inconsistent and applied differently across DentureTech’s three branches in Albany, Orewa and Hobsonville.
Monique Teterin, marketing co-ordinator at DentureTech, said, “Following a review we decided that the business and our customers would best be served by having a cloud-based platform which would feature a central repository for process content, incorporating a single consistent source of the truth for all policies and procedures while also meeting our industry compliance requirements.
“We selected Promapp based on its ease of use which would enable staff to take ownership of processes.”
Deployment of the Promapp solution integrates risk and compliance requirements directly into processes, making risk management an everyday activity. It also provides users with live feeds which update risk and compliance records automatically, helping to support auditing and executive reporting – with all controls able to be linked to the company’s processes, further ensuring a seamless audit process.
“We want to give our staff the responsibility to easily create, edit and review processes. Promapp will provide this functionality and enable us to link process risks to our specific controls,” Teterin said.