The whole-of-government end user contract, valued at $55 million over three years, will see NEC support agencies in all government offices except for schools, which are supported by NEC Australia in a separate contract with the NT Department of Education.
In addition to support for desktops, laptops and mobile devices, NEC will support government file and print services, email services, desktop application management and asset management.
The contract provides for an option to extend for a further two years.
Oliver said NEC Australia’s capabilities are enhanced by a growing number of strategic partnerships with NT-based ICT businesses that ensure government offices receive “world class services and support across its large geographical footprint -- services which include fly-in and locally provisioned on-site support for offices in remote communities”.
NEC’s key partners for the end-user computing contract include Vertical Technology Group, a Territory-based ICT provider with its own fleet of aircraft to deliver remote community services, staging services and technical courier services, Red Centre Technology Partners for on-site service delivery in Alice Springs, NT Technology to deliver services in Nhulunbuy and Leading Edge to service Tennant Creek.
Oliver said NEC’s multi-source approach ensures that the benefits of its contract flow directly back into the local economy through utilising local knowledge and expertise. “Under this contract, approximately a third of its value will be transferred to local partners, in addition to providing new employment opportunities.”