Monday, 17 August 2015 11:05

NEC scores global contract with DFAT Featured

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NEC has won a major contract to provide ICT global support services to the Department of Foreign Affairs and Trade.

Under the four-year contract, NEC will be responsible for DFAT’s Global Support Centre Services supporting 12,000 users at 160 sites globally.  

Through the Global Support Centre at DFAT, NEC will become the first point of contact for ICT services for the department and will also work with DFAT to improve DFAT’s ICT service capabilities through the delivery of a new IT service management tool and the introduction of industry standard service delivery processes.

“NEC Australia is committed in this project to improving the end user experience of department and agency users and we are confident that we can deliver the required outcomes,” said Mike Barber, Executive Director of IT Services at NEC Australia.

Barber said NEC has broad experience in transitioning and steering managed ICT services for many large Australian enterprise and government clients, including the South Australian Government, Northern Territory Government, the Department of Defence, and Department of Parliamentary Services.

“NEC is investing and committing our best resources to make this partnership a success,” Barber said.

“Our record for service excellence and close cooperation with existing partners in Federal and State Governments is evident within our long list of existing customers,” said Tetsuro Akagi, Managing Director, NEC Australia.

NEC Australia already manages more than 4,800 servers, 75,000 desktops and over 500,000 end-points at 1,340 locations across Australia.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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