Under the four-year contract, NEC will be responsible for DFAT’s Global Support Centre Services supporting 12,000 users at 160 sites globally.
Through the Global Support Centre at DFAT, NEC will become the first point of contact for ICT services for the department and will also work with DFAT to improve DFAT’s ICT service capabilities through the delivery of a new IT service management tool and the introduction of industry standard service delivery processes.
“NEC Australia is committed in this project to improving the end user experience of department and agency users and we are confident that we can deliver the required outcomes,” said Mike Barber, Executive Director of IT Services at NEC Australia.
“NEC is investing and committing our best resources to make this partnership a success,” Barber said.
“Our record for service excellence and close cooperation with existing partners in Federal and State Governments is evident within our long list of existing customers,” said Tetsuro Akagi, Managing Director, NEC Australia.
NEC Australia already manages more than 4,800 servers, 75,000 desktops and over 500,000 end-points at 1,340 locations across Australia.