The association says it decided to embark on a technology refresh, a key part of which was aimed at making it easier for all local members to tap into the value delivered by the organisation’s “long corporate memory, such as subject matter experts with recollections around the various policy rebates throughout the years.”
The new solution will be rolled out in the next few months following a recommendation by the association’s implementation partner OBS that LGAQ use SharePoint 2013 on its existing Telstra Private Cloud for document management and integrate this with CRMOL 2013, using Microsoft Azure for authentication, identity and integration.
“Given membership is voluntary, LGAQ is proud of its coverage and determined to preserve it. New information technology, including CRM technology and a comprehensive document management, are part of the value proposition,” says Jake Boyle, LGAQ’s manager of internal business development.
“When we go to consult with the State government, if we have 77 members behind us, well that is a lot more powerful than if we had, say, 60. As the old saying has is, you are better off coming to the party with a choir than a soloist.”
According to the association, the new solution is proving to be an invaluable resource to local members seeking advice and support on their individual projects, as well as delivering improved collaboration with its members.
LGAQ is implementing Microsoft SharePoint 2013, CRM Online and Microsoft Azure, delivering it with the records management capability it needs to achieve its organisational goals and drive efficiencies, without having to deploy additional software. Additionally, CRM Online is able to capture details about the organisations LGAQ is working with, from details through to contact’s role and previous interactions.
“Our day to day business is providing advice and information to our members,” Boyle said.
“Some of the topics we cover are perpetual issues within local government - roads, rates and rubbish – and some are more cyclical such as council amalgamation or de-amalgamation; issues that pop up, fade, and then pop up again.
“So having access to historical as well as current information is critical for us. We store all of the documents we have about a particular issue along with records of conversations, decisions, meetings and political background so when we get to the next wave of a particular issue we can quickly review what has gone on before. Most of our members will have a very good memory of their experience and we need to make sure we can keep up with them.”