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Thursday, 02 July 2009 09:10

Microsoft out, Intranet Dashboard in at Kathmandu

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Australian outdoor clothing retailer Kathmandu has ousted Microsoft’s SharePoint platform and deployed an alternative, home-grown software solution from Intranet Dashboard, citing the higher cost of the Microsoft solution as the primary reason for the switch.

Kathmandu general manager of information systems, Bryan Moore said the company had selected the Intranet Dashboard iD communications platform over SharePoint, after discovering it offered most of the features it needed “straight out of the box, for a fraction of the price.”

“We discovered iD on the internet and lined it up against SharePoint to find it offered significantly more value for money.  It was also much less complex making our decision a no-brainer.”

Moore said the new platform had been deployed across 80 Kathmandu stores in Australia, New Zealand and the UK to “improve internal communications through more timely and efficient information sharing.”

According to Moore, following Kathmandu’s sale three years ago, internal communications was identified as a key issue for the business, with the company primarily using phone and fax to communicate with its remote staff, which was “proving difficult and at times ineffective,” and he added, the company wanted to be able to deliver “simple, consistent management communications to its retailers.”

“The intranet lets us channel information to our stores through the one gateway and governs the style and timing of our communications. It provides a huge opportunity for us to engage with the sales force.  Ultimately, we wanted to make sure that everyone is on the same page and aware of promotions, events and related activities.  iD gives us one version of the truth.”

Moore says the new intranet is also operating as a business intelligence tool by enabling the company to gather more feedback and data from its 80 stores.
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“iD has tools inbuilt that allow us to take timely feedback from our sales force and provide a holistic view of business activity.”

Phase one of the iD rollout has gone live, and Moore says a second phase will follow in a few months time, with further functionality introduced into the Kathmandu intranet.

Moore says staff feedback to date has been “very positive”, with an initial survey revealing 60 per cent of employees rating the new intranet as fantastic. 

Intranet Dashboard co-founder and director, Connie Pandos, claims that customers are increasingly selecting iD over SharePoint “because they find SharePoint to be too expensive and complex.”
 
“iD is quickly developing a reputation as the affordable SharePoint alternative among our customers.  Our latest version of the software – iD 3.0 – provides a fully featured, cost effective alternative when your company can’t entertain a couple of hundred thousand dollars for an intranet, extranet or portal solution, which is welcomed news when budgets are under pressure.”

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